Jack Box - Restaurant Manager

Position Summary

Responsible for managing the overall operations of a Jack in the Box unit. Uses discretion in daily management decisions with accountability for ensuring effective execution of the Service Profit Chain (
SPC
) and Brand Promise. Develops a team to provide excellent internal and external service, build restaurant sales and profit, while ensuring compliance with policies, procedures, and regulatory requirements.

Restaurant Manager

RORM
20

District Manager

Exempt

Restaurant Field Operations

• Internal Service:
  Recruits, selects, trains, develops, and evaluates restaurant employees. Monitors staffing levels, ensures training systems are implemented and adhered to, and identifies internal candidates for management positions. Works with the management team to execute “My Promise to You” and the Service Profit Chain, creates a friendly and safe environment, motivates employees to achieve high performance, and regularly recognizes and rewards them.
  
  Uses JIB systems and tools while complying with labor laws.
• External Service:
  Manages daily activities to achieve operational excellence. Provides an exceptional experience for guests through training and accountability for food quality and service. Reviews practices and modifies them to improve guest experience, maintains brand image, and resolves guest concerns promptly.
• Sales & Profits:
  Uses management information tools to analyze performance each period, identifies trends, implements action plans, and consults with regional resources. Focuses on increasing sales and profitability by executing the Service Profit Chain and protecting the JIB brand. Monitors costs and adherence to budget.

• Fostering the Culture:
  Demonstrates passion for Jack in the Box, integrity, honesty, trust, respect for employees and guests, and excellent communication skills.
• Training / Coaching / Development:
  Motives and inspires employees, provides training and development, offers feedback, and supports promotion to the next level.
• Guest Focus:
  Passion for high-quality guest experience, understands guest perspectives, and delivers quality service in a fast‑paced environment.
• Food Quality / Safety:
  Strong awareness of food quality and safety, ensures high standards, and maintains cleanliness.
• Business Management:
  Adjusts to changing priorities, implements change initiatives, maintains urgency, delegates work, and makes high‑quality decisions.
• Performs other related duties, tasks and responsibilities as required, assigned and directed.

Education: High School Diploma, G.E.D. or equivalent required;
Associate's or Bachelor's degree preferred.

Experience: Internal Promote:
Minimum 1+ year as Associate Manager or 2 years as First Assistant Manager, 100% certified in all workstations.
External Recruit:
Minimum 3 years managing a service concept with full P&L responsibility.

Knowledge / Skills / Abilities: At least 18 years old, completed Restaurant Manager training classes, Serv Safe certified, speaks & writes English, basic math skills, analytical and organizational skills, self‑starter, PC proficiency, valid driver’s license, personal vehicle for bank deposits and business travel, ethical behavior.

Physical Requirements: Ability to stand and walk 85%–95% of shift, lift 10–65 lbs, move freely throughout restaurant, operate equipment and motor vehicle, use computer keyboard.

• Customer Focus:
  Dedicated to meeting expectations of internal and external customers, establishes relationships, gains trust.
• Dealing with Ambiguity:
  Adapts to change, acts without full picture, handles risk and uncertainty.
• Learning on the Fly:
  Learns quickly, experiments, enjoys challenges, grasps structure.
• Problem Solving:
  Uses rigorous logic, probes sources, finds hidden problems, honest analysis.

• Composure:
  Cool under pressure, mature, handles stress.
• Confronting Direct Reports:
  Addresses issues promptly, reviews performance, makes decisive decisions.
• Developing Direct Reports and Others:
  Provides tasks, development discussions, career…