Public Service Officer

Title: Public Service Officer

Employee Classification: Public Service Officer

Campus: University of North Texas

Division: UNT-VP Finance & Admin

Sub Division-Department: UNT-Police Services

Department: UNT-Police Services-152500

Job Location: Denton

Salary: 34055.00

FTE: 1.000000

Retirement Eligibility: TRS Eligible

Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year.

We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities.

We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team.

Learn more about the UNT System and how we live our values System.edu.

Working with the UNT Police Department will be an experience you won’t get elsewhere. The UNT campus, including our police department, is a tight-knit and inclusive community that supports our diverse students, faculty, and staff. With nearly 47,000 students, UNT is the third largest university in Texas. Many of our officers are UNT graduates or students because we highly value education and training.

That emphasis led our department to a rare dual accreditation, showing both our concern for our community and our dedication to professionalism.

Our 47 state-certified police officers enforce municipal and state laws and UNT policies while providing service to campus 24 hours a day, every day of the year.

The department has full law enforcement jurisdiction within the UNT campus, city of Denton, and any county where UNT maintains property. We proudly serve these areas, taking time to get to know our community and partnering with them to provide a safe environment for their learning and professional development.

The Public Safety Officer (PSO) assigned to the Discovery Park assists with the overall security of the facility and surrounding UNT property by patrolling (vehicular and foot) and securing offices, exterior doors and other doors and entrance gates. The PSO also assists faculty, staff, students, and guests at the Discovery Park as needed.

High school diploma or GED and 2 years of related experience; or equivalent combination of education and experience. Employees in this job may be responsible for conducting research on, working on, or having the ability to access critical organizational infrastructure and they must be able to maintain the security and integrity of the infrastructure related to this role.

• Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
• Demonstrates compliance with required standards.
• Ability to express self in a professional manner.
• Adapts communication appropriate to others level of understanding. Objectively considers others ideas, even when they conflict with own ideas.
• Ensures smooth transition of important information from one person or department to another.
• Maintains job performance and focus under pressure.
• Adapts to changing needs. Able to respond appropriately to new information and schedule changes.
• Handles stress in an appropriate manner.
• Remains calm and is instrumental in keeping others calm.
• Seeks opportunities to accept ideas.
• Not afraid to ask for help from coworkers, when needed, to accomplish work goals.
• Participates actively and positively as part of a team to ensure the best outcome for the team, department, customer and/or organization.
• Ability to listen to and understand information and ideas.

• Generates appropriate level of vehicle and foot patrol in and around campus facilities
• Demonstrates initiative and encourages service and process improvements. Ensures compliance with policies, statutes, safety guidelines and procedures.
• Demonstrates and encourages honesty,…