Accounts Receivable Team Lead

You will oversee a defined portion of the end-to-end receivables process, ensuring timely invoicing, collections, and cash flow optimization across the brands and customer accounts your team supports. You will lead and mentor a group of accounts receivable professionals, collaborate with finance peers and cross-functional stakeholders, and implement best practices to enhance financial performance.

• Lead a team of Accounts Receivable (A/R) professionals in producing accurate and timely customer invoices. Direct line management over this team, including coaching, performance management, and development.
• Audit customer invoices to ensure they are correct, adhere to company policies, and comply with contract terms and accounting standards.
• Ensure collections procedures are followed and maintained to achieve Days Sales Outstanding (DSO) goals. Share best practices across the team.
• Oversee the application of cash receipts and posting within your area of responsibility. Actively reconcile payments and resolve discrepancies in a timely manner.
• Conduct monthly sales tax classification audits in the ERP and work with the accounting team to reconcile sales tax charges monthly.
• Collaborate with the sales and customer experience teams to resolve customer billing escalations.
• Monitor accounts for credit risk, elevate concerns to A/R leadership, and carry out aligned mitigation plans.
• Escalate accounts for reserve consideration to A/R leadership and the accounting team, providing supporting detail on balance, aging, and collection activity.
• Establish and nurture strong relationships with customers to address billing inquiries proactively and facilitate prompt payments. Ensure ticket queues are maintained per A/R SLAs, as applicable.
• Monitor your team’s workload, ticket volume, and receipts activity to allocate work effectively, and cross-train team members to ensure consistent coverage and continuity.
• Partner with finance peers, including accounting and other finance teams, to align on priorities, resolve cross-functional items, and ensure accurate and timely financial results.
• Assist with A/R process documentation and system workflow initiatives as directed by A/R leadership.
• Support daily, weekly, monthly, and quarterly reporting.
• Explore and apply AI tools in your day-to-day work, finding new ways to simplify tasks, accelerate outcomes, and elevate your effectiveness.

• Proven track record of progressive experience in accounts receivable roles at recurring revenue and/or subscription-based businesses is required.
• Must have prior experience in a supervisory or managerial capacity.
• Knowledge of GAAP accounting and advanced proficiency in accounts receivable processes is required.
• Degree in Accounting, Finance, Business, Economics, Math or a related field is a plus.
• Proficiency in using Excel and advanced accounting software is required (ERP and/or Accounts Receivable software systems; knowledge of Sage Intacct strongly desired). Must be familiar with the Gmail Suite of tools and the Microsoft Office Suite.
• You apply strong critical thinking when working with AI-generated output. You know how to check for accuracy, identify bias or gaps, and validate results before relying on them. You use AI responsibly, with a basic understanding of security, privacy, and ethical data-handling considerations, and you know how to keep sensitive information safe when using AI tools.

• Strong communication (written and verbal), negotiation, interpersonal, and managerial skills.
• Problem-solving and attention to detail.
• Mentorship and conflict resolution.
• Cross-department…