Administrative Assistant; Bi-lingual

Families Forward Resource Center (FFRC) is seeking a full-time Office Manager. The Office Manager is
the first point of contact for our organization and is responsible for creating a warm and welcoming
environment. The Office Manager’s duties include providing administrative support, welcoming guests, and greeting visitors and participants. Coordinate front-desk activities, including distributing
correspondence and redirecting phone calls. Support program enrollment and warm handoffs for
existing and potential program participants, including a high level of working knowledge of FFRC
programming and appropriate organizational referrals.

To be successful, the Office Manager needs to have a pleasant personality, as this is also a customer
service role. You should also be able to deal with emergencies in a timely and effective manner, while
streamlining office operations. Multitasking and stress management skills are essential for this position.
This role may require working in shifts, so flexibility is a plus. The ideal candidate will be professional,
well-organized, and comfortable working in an environment where daily tasks can vary day-to-day
based on client volume and the degree of need.

• Compensation: $50,000 - $60,000 per year based on education and experience. This is a grant-funded position that is dependent on external funding; therefore, continued employment is contingent upon the receipt of funding to cover this role.
• Benefits:
  Medical, Dental, Vision, Life Insurance, Short-Term and Long-Term Disability, Telehealth, Life Lock, and paid time off. Benefits will become effective on the first day of the month after 30 days of employment. You must work over 24 hours a week to qualify for benefits and will be prorated if you are part-time.
• CNDC has a mandatory COVID-19 Vaccination Policy. You must provide proof of vaccination or request. An Accommodation Form for religious or medical reasons, prior to the date of hire.

Under the supervision of the Executive Director, the Office Manager will:

• Greeting people entering the building, answering any questions, providing directions, and alerting staff when someone is there to meet or visit them.
• Answer a multi-line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them within our message system, along with setting up conference calls as requested.
• Keeps thorough and precise records of calls and visitor requests by keeping a logbook of records, including data entry into our case management system.
• Front Desk coverage- 5 days/week, 9-5 pm (this is an FT in-person position).
• Manage the office log of who is entering and exiting the office.
• Office scheduling and set up for partners when they use the space (we now rent to two other organizations and occasionally for community meetings).
• Accept deliveries and mail, organize them to be distributed to the correct recipients using the office mailing system, and ensure they get to the recipient in a timely manner while also
  managing outgoing mail and packages for pickup.
• Maintain detailed calendars, coordinate schedules, and prioritize meeting requests and logistics.
• Help co-workers with administrative duties by assisting them with access to materials and supplies necessary to perform their given tasks.
• Logistical support for fundraising, including printing and mailing donor letters.
• Manage inventory of office supplies.
• Oversee standard office equipment and supplies (such as printer, ink, toner, and paper).
• Maintain tidiness of multi-use areas, including the front area, the kitchen, the conference rooms, and the innovative space.
• Support with special projects as needed.
• Participates in maintenance/revisions of yearly program calendar.
• Coordinate room setup for meetings such as all staff meetings, staff retreats, etc. (with exception to program meetings).
• Maintain a professional attitude and adhere to a high level of confidentiality for participants and FFRC staff.
• Maintains office files and equipment inventory of IT equipment for staff and participants.
• Conduct case management and care coordination services as needed based on the needs…