Programs Administrator- National Accounts

The Program Administrator provides administrative and client support for the Programs team.

Position responsibilities

* Program Administrator is responsible for providing administrative and client support

* Serves as first line of contact for client service

* Assists in the renewal process-updating specifications and applications/exposure schedule to reflect changes during the year, and orders loss information where appropriate

* Ensures accuracy of information and helps manage and improve workflows and processes

* Follows policies and procedures to make the overall practice more efficient and effective

* Responsible for billing process (traditional and bulk bill), including oversight of IOS processes

* Client payment follow-ups

* Certificates of insurance (24-hour turnaround, including lender requests)

* Execute Surplus Lines filings, as needed

* Work with other internal departments for renewals, as needed

* Image Right filing

* New mail processing

* Tracking carrier requests and endorsements, communicating with underwriting as needed

* Send invoices, policies, endorsements and other policy-related material to clients

* Assist with policy checking

* Assist with binding subjectivities, as needed

* Assist with various forms of policy reporting, as needed

* Comply with Lockton procedures and policies

* Protect the confidentiality of information learned by performing the duties of the position

* Make a positive contribution to customer satisfaction and constantly strive to improve service to the customer

* Perform other work-related duties, as assigned

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