Student Services Coordinator

Student Services Coordinator

The Office of Graduate Education (OGE) strives to provide exceptional leadership and service in advocating for excellence and integrity in all graduate programs at the University of Denver. Dedicated to quality, innovation, engagement, integrity, and inclusion, the OGE maintains the highest standards in enrollment management and student services, focused on providing an excellent student experience from inquiry to alumni association. Under the direction of the Senior Vice Provost for Research and Graduate Education and the Associate Provost for Graduate Education, the OGE partners with deans, academic units, administrative offices across campus, and University governance on recruitment and retention, fellowships and financial aid, academic assessment, and program review to continually improve the quality of graduate education  consultation with the Provost and Graduate Council, the OGE is responsible for the authorship and oversight of graduate policy, upholding standards with fairness and respect to all.

In all that we do, the OGE supports the University's commitment to creating a diverse, ethical, and intellectually vibrant campus community.

Position Summary

The Student Services Coordinator works within the Office of Graduate Education and provides administrative and operational support for graduate student services. A substantial portion of this role focuses on graduation processing, degree completion review, academic records management, and ensuring students meet all institutional and program degree requirements. The position also provides support for thesis and dissertation review, policy interpretation, student communication, commencement preparation, and records compliance.

The ideal candidate is detail-oriented, works well independently, and excels in a fast-paced environment that requires managing cyclical processes, competing priorities, and high volumes of work while maintaining accuracy and exceptional customer service.

Essential Functions

While upholding and following University policies and procedures, the following duties are required for this position:

Graduation Evaluation & Degree Completion

• Review graduation applications and conduct comprehensive evaluations of student academic records.
• Verify completion of degree requirements and identify remaining requirements.
• Prepare and distribute graduation evaluations to students and academic departments.
• Maintain accurate graduation and degree-completion records.

Academic Records & Policy Administration

• Collaborate with academic departments to resolve degree audit discrepancies and student record issues.
• Process approved course substitutions, waivers, exceptions, and other record updates.
• Interpret and apply academic, graduation, and university policies consistently and accurately.
• Ensure the integrity and accuracy of student records within university systems.

Thesis & Dissertation Support

• Review theses and dissertations for compliance with university formatting requirements.
• Approve formatting prior to final submission and provide guidance and feedback to students throughout the submission process.

Student, Faculty & Department Support

• Serve as a primary point of contact for inquiries related to graduation, degree requirements, academic policies, and student records.
• Communicate effectively and professionally with students, faculty, and staff while providing exceptional customer service.
• Support continuous improvement efforts related to student services processes and procedures.

Administrative & Commencement Support

• Process graduation delays, late graduation applications, and other student requests.
• Assist with commencement preparation and the OGE doctoral hooding and reception.
• Provide general administrative support…