OPG Intake Specialist

Intake Specialist

Agency:
Colorado Office of Public Guardianship (OPG)

Employment:
Full-time, Non-exempt

Location:

Denver, Colorado (Hybrid)

Work Schedule:

Generally Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evening or weekend work.

Reports To:

Program Administrative Manager Salary Range: $5,000–$6,000 per month ($60,000–$72,000 annually), depending on qualifications and experience.

The Colorado Office of Public Guardianship provides public guardianship services to eligible indigent and incapacitated adult individuals who have no responsible family members or friends who are available and appropriate to serve as guardian; lack adequate resources to compensate a private guardian and pay the costs associated with an appointment proceeding; and are not subject to a petition for appointment of guardian filed by a county adult protective services unit or otherwise authorized by C.R.S. § 26-3.1-104.

The duties and services of the Colorado Office of Public Guardianship (OPG) is codified in the Office of Public Guardianship Act, C.R.S. §§ 13-94-101 – 13-94-111 (2017, 2019).

Mission Statement:
The mission of the Colorado OPG is to provide guardianship services for indigent and incapacitated adults when other guardianship possibilities are exhausted. If Colorado adults lack willing and appropriate family or friends, resources to compensate a private guardian, and access to public service organizations that offer guardianship, the Colorado OPG provides guardianship services to secure the health and safety of these individuals while safeguarding their individual rights and preserving their independence wherever possible.

The office's effectiveness depends heavily on independence, professionalism, collaboration, and public trust.

Why This Role?

This is an opportunity to make a direct and lasting impact in the lives of adults who need support navigating important personal, medical, financial, and legal decisions.

OPG is seeking an organized, service-minded Intake Specialist to help coordinate referrals, respond to program inquiries, and support the administrative processes that connect individuals and referral sources with appropriate OPG staff.

This position serves as a primary point of contact for courts, providers, community partners, and members of the public, helping ensure that referral materials are accurate, complete, and tracked throughout the intake process.

The Intake Specialist works closely with the Program Administrative Manager, Guardians, Senior Guardians, and program leadership. In addition to intake and front-office responsibilities, the position may provide limited administrative assistance with client public benefits applications and related documentation as directed by authorized staff.

The position does not independently determine eligibility, make guardianship decisions, or assign cases.

Key Responsibilities:

• Referral Intake and Coordination:
  Receive, review, and track referrals and inquiries. Follow up with referral sources to obtain complete and current documentation.
• Customer Service and Communication:
  Serve as a professional first point of contact by telephone, email, and in person. Greet visitors, respond to routine inquiries, and direct questions to appropriate staff.
• Documentation and Administrative Support:
  Gather and organize intake information, prepare summaries and referral packets, and coordinate scheduling and follow-up.
• Records Management:
  Maintain accurate referral records and status updates in case management or tracking systems. Monitor deadlines and outstanding items.
• Program Support:
  Assist with forms, checklists, templates, intake data, and basic reporting to support consistent program operations.
• Public Benefits Assistance:
  Provide limited administrative…