Smart Hands Technician

Position: Smart Hands Technician I

Join to apply for the Smart Hands Technician I role at IES Communications
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Job Summary

Support data center infrastructure by focusing on physical installation, maintenance, troubleshooting, and asset tracking of servers and networking hardware within a data center, serving as the essential on‑site support (“smart hands”) for remote engineering teams.

General

Job Duties and Responsibilities

• Unboxing, racking, stacking, and physically installing servers, switches, and other data center equipment.
• Installing new hardware, replacing faulty components (like interface cards or disk drives), and assisting with initial device configurations under remote guidance.
• Running, labeling, testing, and managing network and power cables to ensure proper connectivity and organization.
• Perform basic hardware troubleshooting, power cycling devices, and executing routine maintenance tasks on‑site.
• Conducting physical inventory, verifying serial numbers, and taking digital photos of equipment for asset tracking purposes.
• Acting as the physical presence (smart hands) for remote engineers, implementing their instructions to complete tasks that require on‑site access.

Pay: USD $25.00/Hr. – USD $30.00/Hr.

Qualifications Physical and Mental Requirements

• Hands‑on experience with IT hardware and the ability to handle equipment carefully and safely.
• Ability to diagnose and resolve technical issues as they arise.
• Clear and concise communication skills to relay information to remote teams and clients.
• Following detailed instructions, safety guidelines, and change control processes.
• Ability to lift and move equipment and work in a physical data center environment.
• Must be self‑motivated, positive in approach, and professional.
• Must promote the company culture and mission to all employees, vendors, clients, and business partners.
• Must have proven problem‑solving skills, critical thinking skills and the ability to effectively read and write.
• Must be able to travel within branch territory and/or regional territory as needed.

Education, Certification, License, and Skill Requirements

• Must have at least a high school diploma or GED equivalency.
• One year of experience working in a data center as an operations or smart hands technician.
• Willingness to learn and follow instructions in active (live) data center environments.
• Basic understanding of fiber types and cable color codes is a plus.
• Be able to work well with other people.
• Proficiency with Microsoft Office (Word, Excel, and MS Project).
• CCNA, CompTIA A+, CompTIA Network+, or other networking certifications preferred.
• Must meet company minimum driving standards.

Minimum Years of

Experience:

2-4 years.

License

Required:

No.

Minimum Education:

High School.

Overview

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical, and communications contracting solutions for the commercial, industrial, residential, and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. IES employs over 9,485 employees at more than 131 domestic locations across the United States and generated over $2.8 billion in revenue in 2024.

EEO

Statement

IES is an Equal Employment Opportunity

Employer:

Minorities, Females, Gender Identity, Sexual Orientation, Individuals with Disabilities, Protected Veterans encouraged to apply.

Disability Accommodation

IES provides reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veterans’ Readjustment Assistance Act of 1974, and Title I of the Americans with Disabilities Act of 1990. Applicants who need accommodation in the job application process should contact the IES corporate office at (713) 860‑1500 or any IES office to request assistance.

IES Participates in E‑Verify

E‑Verify information.

Seniority Level

• Entry level

Employment Type

• Full‑time

Job Function

• Engineering and Information Technology

Industries

• Telecommunications

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