Project Consultant, Global​/Commercial

Denver, Colorado
5075 S Syracruse St
Denver, CO 80237, USA

Support client service and sales enablement, reporting, events, business strategy, and day-to-day service for the Global & Commercial team. Act as a liaison among independently owned global regions, commercial practitioners, and HQ departments; drive cross‑functional projects and improve internal operations.

Key Responsibilities Operations & Administration

• Manage calls, inboxes, and voicemails; resolve routine issues and/or route to the appropriate department.
• Schedule meetings and video conferences; prepare agendas and materials; capture notes/minutes and follow‑ups.
• Draft/edit documents; maintain organized digital and physical files (shared drives, CMS, contract repositories).
• Coordinate invoice processing and payments.
• Support meeting preparation and logistics.

Process & Systems Improvement

• Review and improve processes impacting global and commercial affiliates; coordinate change through cross‑functional projects.
• Enhance reporting, membership and billing systems in partnership with Finance, EBI, Membership and other departments.

Contracts & Compliance

• Liaise with the Contracts team to track new sales, transfers, renewals, and incentive programs.
• Send global region contracts for signature and maintain accurate records.
• Digitize physical documents and contracts; maintain global counts and keep public claims current in coordination with Legal/Contracts.
• Maintain global resources and knowledge repositories at HQ.

Lead Management

• Qualify and distribute franchise leads and referrals to regional directors and team members.
• Handle inbound agent/public inquiries and route appropriately for timely follow‑up.
• Manage the assignment of referral leads to the appropriate region contact or team member.

Communications & Recognition

• Produce recognition and welcome announcements; manage birthdays/anniversaries and internal communications.
• Prepare quarterly newsletters and call materials for regional owners/directors.

Reporting & Analytics

• Deliver monthly dashboards (region performance, team KPIs, referral platform).
• Improve visibility for region owners/staff; calculate and publish rankings.

Finance & Billing

• Investigate and resolve billing issues (membership dues, fixed/variable fees, ad fund).
• Reconcile discrepancies with Billing; create vendor invoices as needed; support budgeting cycles.

Events, Training & Conferences

• Plan and execute logistics for conferences, conventions, and region owner training, coordinate sessions, rooms, AV, translations, awards, registrations, and on‑site support.
• Lead Global RE/MAX Week coordination (activities, communications, promotions).
• Administer training, technology, and business initiatives; coordinate the creation and rollout of global or Commercial training sessions as needed.
• Support annual courses/symposiums including materials, vendors, registrations, and collateral.

Stakeholder Management

• Keep teams apprised of project status; flag timeline/scope changes and approval needs.
• Serve as a point of contact to align actions across departments and regions.

Requirements (Must‑Have)

• Experience:
  
  3–5+ years in project coordination/operations, events, or program management in a cross‑functional environment; global or multi‑time zone coordination experience.
• Technical:
  Proficiency with Microsoft 365/Google Workspace; virtual meeting tools (Teams/Zoom); document workflows (e.g., Docu Sign); shared drives (Dropbox/SharePoint); comfort with CRM/reporting dashboards.
• Communication:
  Excellent written and verbal communication; confident note‑taking, minute‑writing, and stakeholder updates.
• Organization:
  Strong prioritization, attention to detail, and deadline management across concurrent projects.
• Judgment & Confidentiality:
  Able to handle sensitive information and make sound, timely decisions.
• Workstyle:
  Proactive, service‑oriented, comfortable operating with shifting priorities and diverse stakeholders.

Preferred Qualifications

• Experience in franchising, real estate, or multi‑unit networks.
• Familiarity with event production (AV, translation, room sets), international shipping, and vendor management.

Key Results / Success Measures

• On‑time delivery of projects and events.
• A…