Member Administration Specialist

Overview

Job Title:

New Member Administration Specialist

Department:
Mission Delivery

Occupational Job Group:
Specialist 2

Pay Range: $20.67-$21.39 per hour.

Reports To:

Recruitment Resource Manager

Date:
March 2025

FLSA Status:
Non-Exempt

Terms:

Regular, Year-Round, Full-Time, Hybrid

Supervisory Responsibility:
None

GENERAL

PURPOSE:

The New Member Administration Specialist supports the back-office new member experience, collaborating with the broader recruitment team to provide system support, data insight, lead follow-up, and additional administrative work. They are responsible for successfully converting leads of individuals interested in joining Girl Scouts into registered girl and adult members and presenting participation options to new members. This position is accountable to new member and volunteer growth key performance indicators and associated goals.

• Support statewide conversion pipeline by working assigned case queue and guiding potential adult and girl members through registration process and offering conversion support through direct contact
• Follows up on new leads and referrals resulting from field activity in a timely manner
• Coordinate the placement of new members into appropriate troops and volunteer roles
• Assist registered adults through the Criminal Background Check process
• Prepares internal and external systems for recruitment events, including but not limited to Sign Up Genius, Event Brite, and internal calendars
• Support local recruitment efforts through tabling and registration support at events, flyer distribution, and school and partner contact
• Maintains recruitment materials and files (i.e. flyers) and manages recruitment supply inventory
• Prepare reports, assess gaps, and complete data integrity projects, communicating the needs of each community to the Recruitment Resource Manager and Community Engagement Managers
• Works collaboratively with all council departments to ensure council programs and initiatives are successfully marketed to girl and adult membership
• Study and become proficient in girl and adult related trends, multi-cultural data and demographics, marketing and sales techniques, effective communication and knowledge of communities to effectively support the council membership recruitment plan
• Provides professional, superior customer service to all internal and external customers, members, volunteers, staff, and other community contacts
• Actively participates in the development of environments that foster diversity, equity, inclusion, and access through words, actions, and attitude
• Respects the confidential nature of all information pertaining to staff, volunteers, and Girl Scouts both current and prospective
• Performs other duties as assigned

Education and/or Formal Training: No formal education or training requirements.

Experience: Experienced in sales process and management of leads. Proven experience in setting ambitious goals with energy and confidence to drive to achieve those goals. Experience with in-person or telephone sales and utilizing guided prompts to develop customer relationships and convert members. Experience in membership development, recruitment and/or retention. Experienced in data management using sales/customer management software (Salesforce) preferred.

Knowledge, Skills, and Abilities: Strong written, oral, and interpersonal communication skills. Ability to build rapport with a customer over the phone and through written communication (email and text message). Excellent independent decision-making skills and strong resourcefulness. Must be flexible, adaptable, and willing to thrive in an ever-changing/fast-paced environment. Proficient in Microsoft Suite of programs. Ability to quickly learn and adapt to changing technologies.

Passionate about working in an organization that values and promotes diversity, equity, inclusion, and anti-racism. Bilingual and bicultural skills desired but not required.

Additional Requirements: Must be able to pass a criminal background check acceptable to GSCO standards. Access to registered transportation with insurance at required state levels to conduct business statewide. Valid driver's license and…