Strategic Partner Success Manager

Strategic Partner Success Manager-Construction

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About Engine

At Engine, we’re transforming business travel into something personalized, rewarding, and simple. For too long, managing travel and spend has been overwhelming and fragmented — we’re here to change that. We believe the future of travel should be seamless and powered by technology that delights customers at every step. That’s why we’re building a platform that brings together corporate travel, a powerful charge card, and modern spend management in one place.

To make this vision real, we’re looking for exceptional, mission‑driven people to help redefine how businesses manage and experience travel.

More than 20,000 companies already rely on Engine to support over 1 million travelers and billions in annual bookings each year. Cash flow positive with rapid growth, we pair exclusive Engine‑only rates, industry‑leading rewards, and intelligent automation to help businesses save money while delivering world‑class personalization and convenience.

Backed by Telescope Partners, Blackstone, and Permira, Engine has been recognized as one of the fastest‑growing travel and fintech platforms in North America, with honors including the Deloitte Fast 500 and Built In’s Best Places to Work.

Your Mission: We are seeking a highly motivated and experienced Strategic Partner Success Manager with deep expertise in the construction industry
. This is a critical partner development and growth role, responsible for the complete post‑acquisition lifecycle for a diverse portfolio of partners within this vertical.

While the long‑term vision for this role is to focus on our most strategic, high‑growth relationships, you will initially be responsible for managing all post‑signature partners in the construction vertical. You will execute our success strategy: taking partners from signature to full activation, driving adoption, and managing them to drive mutual growth.

You will be instrumental in executing and refining the playbooks for all partner tiers, collaborating closely with our Partner Programs & Ops team to ensure a scalable, effective partner success motion.

• Partner Onboarding & Activation: Execute and refine our standardized onboarding playbook, collaborating with our Partner Programs team to ensure newly signed partners are activated efficiently and effectively.
• Relationship Management: Develop and maintain strong, long‑term relationships with a portfolio of existing partners (ranging from small to large), understanding their business needs and serving as their primary strategic point of contact.
• Joint Business Planning: Collaborate with key partners to develop joint business plans, go‑to‑market strategies, and co‑marketing initiatives, with a strong focus on tailoring these joint strategies for the construction industry.
• Partner Enablement: Deliver comprehensive training and sales collateral, acting as the subject matter expert who works with our Partner Programs & Ops team to adapt and iterate on enablement materials for your partners.
• Performance Management: Monitor partner performance, establish shared KPIs and goals, and conduct regular Quarterly Business Reviews (QBRs) to review success, identify challenges, and uncover new growth opportunities.
• Cross-functional Collaboration: Work closely with our Business Development team to ensure a seamless handoff of new partners. Act as the "voice of the partner" internally, liaising with Sales, Marketing, Partner Programs & Ops, and Product to provide market feedback and ensure alignment.
• Conflict & Program Management: Proactively identify and address any business challenges partners face, resolving any issues or conflicts that may arise to maintain a positive and productive relationship.

What You’ll Bring to Engine:

• 5‑7+ years of direct experience in Partner Success, Channel Account Management, or Strategic Alliances, with a required focus on managing partners in the construction technology or construction services sector.
• Deep…