Senior Manager, Sales Operations

Senior Manager, Sales Operations

Join Udemy. Help define the future of learning. Udemy is an AI‑powered skills acceleration platform built to help people and teams grow. It’s personalized, practical, and focused on real‑world impact. Our mission is simple: to transform lives through learning. Your work helps people around the world build skills they can use, whether they’re picking up something new or leveling up to stay ahead.

Udemy is a global company headquartered in San Francisco, with additional U.S. offices in Denver and Austin, and international hubs in Australia, India, Ireland, Mexico, and Türkiye. This is an in‑office position requiring three days a week in the office (Tuesday, Wednesday, Thursday) with flexibility on Mondays and Fridays.

• Cross‑Functional Partnership:
  Manage stakeholder expectations and foster positive relationships with internal teams, users, and key stakeholders.
• Analytical Proficiency:
  Interpret metrics, generate insights, and drive informed decision‑making.
• Operational Excellence:
  Translate high‑level company goals into actionable, efficient operational strategies within the sales organization.
• Leadership and Mentorship:
  Inspire and empower team members, provide guidance and mentorship, and foster a culture of continuous learning and growth.

As the Senior Manager, Sales Operations, you will partner with Sales Leadership as a thought partner and advisor to achieve revenue goals and improve sales productivity for our North America and LATAM teams. You will lead a team that drives forecasting accuracy, the 13‑week operational cadence, sales performance optimization, pipeline management, and process improvement. The role requires a deep understanding of SaaS, data‑driven thinking, and business‑mindset execution.

• Act as a business partner to the SVP of Sales.
• Manage the Sales Operations Managers for the NAMER and LATAM regions.
• Lead the regional sales operations team to manage key sales processes, including forecasting, pipeline management, and cross‑functional pipeline councils.
• Provide analytics and strategic support for quarterly business reviews.
• Oversee regional sales forecasting and provide valuable insight into geographic performance.
• Drive ramp‑to‑revenue initiatives and visibility to leaders, developing action plans to improve AE attainment and full‑rep participation.
• Develop and project‑manage sales strategies and initiatives required to drive business growth.
• Uncover leading and lagging indicators of sales performance and predictability to guide success.
• Support implementation and adoption of new technologies (e.g., value‑selling tools).
• Provide accurate and real‑time data to monitor business performance.
• Support Sales Operations managers with territory carving and ramp‑to‑revenue activities.

• 6+ years experience in Sales Operations, GTM Operations, and/or business analytics.
• Salesforce knowledge: complex dashboards and reports, custom report types, calculated fields, workflows.
• Experience managing Sales Operations managers and analysts, driving significant improvements in sales performance and operational efficiency.
• Exceptional quantitative and Google‑Sheets skills.
• Experience working closely with senior leaders in a SaaS B2B business.
• Get‑it‑done mindset and a willingness to try new things and tackle complex projects.
• Strong analytical skills and ability to work on complex business issues with minimal supervision.
• Strong communication and problem‑solving skills.

Posting Date: 12/10/2025
Application Window:
Open until 12/24/2025. The posting may remain available beyond or close before the anticipated application window based on business needs.
Hiring Compensation Range: $150,000 – $187,000 USD. Eligibility for equity and additional benefits is also included.

Our benefits include health, dental, vision, 401(k), and additional wellness resources. Benefits vary by region; please review the relevant benefits page for your location.

Learning is part of the job. You’ll get full access to Udemy courses, a monthly UDay to invest in yourself, and a budget to support personal development. We trust people to lead and make decisions, collaborate openly, and build with others.

At Udemy, we value diversity and inclusion and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition, or disability. We understand that not everyone will match all the qualifications, but we encourage applicants to apply anyway because we value unique experiences that add value to our company.