Account Supervisor

The role, in brief:

We are looking for an experienced Account Supervisor to join the Account Services team. Our Account Supervisors provide strategic leadership on their accounts and manage multi-disciplinary projects across the agency by partnering with internal and external stakeholders.

• Financial health of the account including profitability and growth
• Strategic oversight that ensures the work is achieving client business goals
• Building strong client relationships with various individuals on the client side
• Identifies and pursues areas of opportunity
• Expert in client’s business and industry
• Works closely with Account Services Director and President on contract/scope development
• Identifies and ladders up potential client issues
• Build internal partnerships with other departments including Creative, Media, Digital, and Insights

Strategic Leadership

• Demonstrates knowledge of clients’ business, target market, industry and competition
• Develops long‑term timelines to keep planning cycles on track and the agency at the forefront of budget and strategy conversations with clients
• Spearheads a business case at the onset of a planning process that clearly articulates “How we win”
• Works closely and collaboratively with Insight during creative brief development
• Works closely and collaboratively w/ SMEs during campaign planning, consistently driving the team towards strategies that align with client objectives
• Demonstrates the ability to lead discussion around strategy, both internally and externally
• Is involved in the development and presentation of agency POVs
• Integration of Legacy Loop frameworks into annual planning, campaign development, and client conversations

Client Relationship

• Develops strong rapport and high‑level of trust with clients
• Demonstrates a genuine interest in the client’s business and brand
• Demonstrates a comfort level “pushing back” or having difficult conversations where appropriate
• Is the voice of the client in internal discussions and the voice of the agency in external discussions
• Always prioritizes the best interests of the agency in all client interactions
• Demonstrates leadership in all client presentations through meeting set‑up, presentation of key strategies and selling support throughout
• Ensures client conversations have clear expectations, next steps, and strategic framing, not just task‑level navigation
• Proactively identifies risks or emerging client issues and recommends mitigation plans before escalation
• Works closely with Director of Account Services and Agency President to develop annual budget recommendations and contracts or scopes of work
• Closely monitors income projections, providing feedback to agency leadership on a regular basis
• Works with core team to identify opportunities and to develop recommendations that align with agency growth goals
• Closely tracks account budgets on a regularly basis and proactively manages necessary budget adjustments
• Able to work independently to develop accurate and profitable project estimates
• Able to collaborate cross‑functionally to determine optimal budget splits across departments
• Demonstrates ability to have client conversations around budgets and budget tracking

Subject Matter Expertise

• Demonstrates a strong working knowledge of the advertising industry including trends and best practices
• Demonstrates a strong working knowledge of clients’ industries including notable news and current events
• Is articulate in front of clients regarding the creative, media and digital strategies being recommended and implemented by the agency

Presentation

• Demonstrates preparedness by actively practicing and reviewing presentations prior to meeting
• Participates in dry runs of presentations
• Demonstrates presentation skills to internal team by presenting strategic plans and reporting at internal review meetings
• Demonstrates presentation skills to client team by presenting strategic plans and reporting
• Demonstrates confidence during QA session with internal teams and with clients
• Ensures all client‑facing presentations tell a cohesive story grounded in insights, strategy, and outcomes
• Participate in presentation skills workshop/course
• Develops and…