Sr Quality Assurance Consultant

We’re empowered by a vast agent network covering North America, with diversity to match. Together with our nonprofit research institute and foundation, we tune in, step up, and are a force for good — for our customers and the communities where we live, work, and play. United in our purpose, we help people create the financial freedom to live life on their terms.

Transamerica is organized into three distinct businesses. These include
1) World Financial Group, including Transamerica Financial Advisors,
2) Protection Solutions and Savings & Investments, comprised of life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and
3) Financial Assets, which includes legacy blocks of long term care, universal life, and variable and fixed annuities. These are supported by Transamerica Corporate, which includes Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs, which covers Communications, Brand, and Government and Policy Affairs.
* Generate innovative solutions through focus groups, collaboration, and data analysis that positively impact business performance.
* Recommend strategic improvements by leveraging deep knowledge of quality assurance best practices, policies, and procedures to mitigate risk and enhance the customer experience.
* Independently lead or support large, long-term strategic projects across cross-functional teams, including compliance and audit initiatives.
* Perform quality assurance and quality-on-quality reviews for complex business processes to ensure compliance with state and federal regulations, Sarbanes-Oxley (SOX), System and Organization Controls 1 (SOC
1), and internal quality standards.
* Develop and present robust reporting to inform leadership of gaps and trends, driving measurable business outcomes.
* Establish, execute, and monitor corrective action plans to address service level agreement gaps and ensure compliance.
* Identify and implement new processes that challenge convention and improve customer and employee experiences.
* Support leadership in onboarding and mentoring newly hired quality assurance staff.
* May assist in refining reporting tools and adapting to evolving quality requirements.
* Bachelor's degree in business, finance, or a related field, or equivalent work experience
* Five years of experience in quality assurance or business operations roles related to quality
* Experience in leading complex projects and developing strategic solutions
* Ability to collaborate cross-functionally and influence business outcomes
* Strong communication, organization, and analytical skills
* Proficient in Microsoft Word, Excel, and other Microsoft Office tools
* Experience in employee benefits or group insurance industry
* Experience in quality assurance roles with a focus on root-cause analysis
* Experience in developing and implementing quality assurance programs
* Experience utilizing and implementing Lean Six Sigma methodologies
* Experience in data analysis
* Experience in project management or leading complex process improvement initiatives
* Management experience
* Pension Plan
* 401k Match
* Employee Stock Purchase Plan
* Tuition Reimbursement
* Disability Insurance
* Medical Insurance
* Dental Insurance
* Vision Insurance
* Employee Discounts
* Career Training & Development Opportunities
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