Account Management Associate II - Public & Commercial

Account Management Associate II - Public & Commercial

Join to apply for the Account Management Associate II - Public & Commercial role at Kaiser Permanente.

Work location is remote (e.g. home address), per Kaiser Permanente Authorized States Policy. Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 10350

E. Dakota Ave., Denver, Colorado 80247.

Supports account strategy including data collection and assisting with team communications with customer, consultants, brokers, and/or channel partners. Addresses basic customer questions and concerns. Develops knowledge of account activities, including plan execution, systems and administration, negotiations, presentations, rate, and product/benefits. Supports KP sales and retention goals by making progress on key performance indicators (KPIs) and maintaining the customer relationship management (CRM) platform.

• Works with others within work team to obtain and share basic information. Listens and addresses performance feedback; provides feedback to team members. Learns new relevant knowledge and skills; acknowledges strengths and weaknesses based on career goals and takes action to leverage / improve them. Adapts to change, challenges, and feedback with moderate guidance. Responds to the needs of others to support completion of routine work tasks.
• Follows detailed, daily instructions to complete routine tasks with moderate supervision. Collaborates with others within one’s team to address routine and some non‑routine task issues; communicates status and escalates more complex issues. Adheres to established priorities, deadlines, and expectations. Identifies and speaks up for improvement opportunities within one's team.
• Supports a positive customer experience and market turnaround expectations by building and maintaining administrative relationships with customers, consultants, brokers, and/or channels. Works with cross‑team peers to provide and obtain basic information to support contract, benefit/service, and renewal activities; follows broad guidance to address and resolve routine and some non‑routine customer, consultant, broker, and/or channel partner questions and concerns; completes standard assigned tasks with a moderate degree of supervision to support Request for Renewal (RFR) responses and engagement strategies;
  
  partners with engagement team/specialist to coordinate engagement programs (e.g., open enrollment) with a moderate degree of supervision; and provides accurate information including basic knowledge of products, benefits/services offerings, and pricing models when assisting customers, consultants, brokers, and/or channels.

• Ambiguity/Uncertainty Management
• Attention to Detail
• Business Knowledge
• Communication
• Critical Thinking
• Cross-Group Collaboration
• Decision Making
• Dependability
• Diversity, Equity, and Inclusion Support
• Drives Results
• Facilitation Skills
• Health Care Industry
• Influencing Others
• Integrity
• Learning Agility
• Organizational Savvy
• Problem Solving
• Short- and Long-term Learning & Recall
• Teamwork
• Topic-Specific Communication

• High School Diploma or GED, or equivalent AND minimum one (2) years of experience working in a corporate or business office environment OR minimum three (3) years of experience working in a corporate or business office environment.
• Accident and Health Insurance License (Colorado) within 3 months of hire.

• Bachelor's degree in Marketing, Finance, Business Administration, or a directly related field.
• Health Insurance License in state(s) where applicable.

Entry level

Contract

Sales and Business Development

Hospitals and Health Care