Principal Business Functional Consultant, Transformation - Value Realization

Principal Business Functional Consultant, Transformation - Value Realization

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

The Principal Business Functional Consultant, Transformation - Value Realization serves as a strategic business partner within the Business Area to drive enterprise‑level transformation outcomes. Its primary responsibility is to measure and maximize benefits from CIS initiatives by identifying value streams, defining & tracking KPIs, quantifying and monitoring value as well as publishing executive readouts. The role provides deep subject‑matter expertise, operational insights, and high‑impact process recommendations to support business readiness and the successful delivery of transformational or major project initiatives.

The Principal Business Functional Consultant influences senior leaders, guides cross‑functional teams, and ensures customer‑centric outcomes are prioritized and operationalized effectively.

• Identify value streams across customer experience, operational efficiency and risk reduction for the CIS program.
• Define and track KPIs aligned to each value stream.
• Quantify and monitor value through program phases (e.g., baseline vs actual).
• Publish executive readouts comparing the forecasted vs. realized value.
• Serve as a strategic advisor for business functional teams by providing deep subject‑matter expertise, operational insights and high‑impact process recommendations across business functions.
• Identify, assess and communicate broad operational impacts of proposed changes, proactively addressing enterprise‑level risks and misalignments.
• Partner with cross‑functional leaders to ensure end‑to‑end business process integration and customer‑centric operational continuity.
• Champion enterprise continuous improvement by elevating systemic pain points and shaping long‑term design decisions.
• Lead development of enterprise performance metrics, reporting frameworks and post‑implementation value realization measures.

• Bachelor’s degree in business or related field; or equivalent combination of training and relevant experience.
• Strong understanding of utility processes and performance drivers.
• Excellent communication, critical thinking and problem‑solving skills.
• 7+ years in operations, business process improvement or service delivery.
• Experience supporting business readiness or change initiatives with a focus on operational execution.

• Exposure to omni‑channel customer service platforms.
• Background in call‑center operations, workforce management and customer satisfaction metrics.
• Working knowledge of utility financial processes including general ledger, accounts payable/receivable and revenue recognition.
• Experience ensuring regulatory compliance in financial reporting and audit readiness.
• Experience documenting/analyzing business processes to identify gaps and inefficiencies.
• Experience developing future‑state process flows aligned to future capabilities and transformation objectives.
• Experience facilitating workshops with SMEs and business leaders to validate process design assumptions.
• Experience ensuring cross‑functional dependencies are captured in design.
• Experience partnering with Change Management/BI to embed process changes into training and adoption plans.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy‑related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin,…