Care Manager

The Client Care Manager is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Pro introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client’s needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Maintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.
• Work with other team members to coordinate various aspects of a client’s care.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per month/quarter.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues, Care Professionals, and referral providers/care providers.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.

• Participate as needed in all Care Pros meetings.
• Conduct Family Education sessions as needed.
• Conduct client/Care Pro introductions with every new client and with every new Care Pro.
• Perform any and all other functions deemed necessary.

• College degree preferred.
• One year experience in home care, health care or senior-related industry required; an equivalent combination of education and work experience may be considered.
• Must possess a valid driver’s license.

• Must demonstrate knowledge of the senior care industry.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
• Must demonstrate effective interpersonal skills as well as sound judgment and good decision‑making skills.
• Must have the ability to present a professional appearance and demeanor.
• Must have computer skills and be proficient in MSOffice Suite, Salesforce, and additional software programs.
• Must have the availability to work evenings or weekends as required.

• Health, Vision, & Dental Insurance
• Paid Time Off
• 401(k) with 4% match

Entry level

Full-time

Health Care Provider

Individual and Family Services