Senior Enterprise Account Manager

Posting Open Date: 12/8/2025

Anticipated Posting Close Date*: 2/8/2026

* Job posting may close early due to the volume of applicants.

Senior Enterprise Account Manager

Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you.

The Enterprise Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing high impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests.

Success in this role directly ties to the value we provide our customers.

What You'll Do:

* Partners with Sales to focus on overall relationship with a group of Fastly's largest and most complex clients

* Develop and execute comprehensive account strategy, attaining buy-in and alignment from customer

* Deep understanding of account and strategy - Able to map a complex organization, develop and execute against a strategy. Develop strong customer connections with executive stakeholders across multiple business units and levels within a company

* Long term vision - Create thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals. Create long term, quality customer interactions with consistency

* Lead internal account team strategy, ensuring all team members are in-sync on approach, current status, account renewals, and actions required

* Delight customers by demonstrating responsiveness and ensuring timely responses

* Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them

* Identify, qualify and close opportunities for customer growth

* Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact.

* Develop and execute Quarterly Business Reviews within the assigned client base.

* Collaborate with the product, marketing, client services and sales teams to provide the voice of the customer internally, becoming known as the go-to expert on the customer

* Consistently share knowledge of industry, company, trends, and solutions

* Enterprise Account Manager could be paged in the event their customer submits an emergency ticket to help coordinate response internally

What We're Looking For:

* Bachelor's degree or equivalent in related field of study

* At least 5 years of enterprise customer management experience in a technology firm

* Strong project management skills, high detail orientation and exceptional organization skills:
Comfortable developing and implementing multi-step plans and coordinating the appropriate parties. Can find answers quickly and provide thorough information

* Thrives in a multi-tasking environment, with an ability to adjust priorities:
Able to complete customer facing and internal projects on-time with high quality

* Excellent writing and communication skills:
Provides clear communication to develop customer relationships. Able to tailor messaging based on the recipient. Ensures communication is tracked for cross-functional visibility

* Strong customer service; professional and friendly demeanor:
Built-to-serve mentality. Respects customer's time and uses meetings to provide value. Does not shy away from hard conversations and renewal negotiations

We'll be super impressed if you have experience in any of these:

* Strong negotiation and problem-solving skill to address client challenges and identify mutually beneficial solutions

* Collaborative Partner:
Brings ideas to the team for learning. Internal partners enjoy working with him/her. Internal advocacy carries weight

* Technical background highly valued:
Can discuss technical benefits and understands how a solution fits into the tech ecosystem. Deep dives into customer's business and industry in order to best learn how to support them. Willingness to learn new products/features.

Work Hours:

* This position will require you to be available during core business hours.

Work Location(s) & Travel Requirements:

This position is open to Hybrid And Remote Work Locations.

The preferred locations for this position are:

* Remote, US - Central or West Coast

Fastly currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home.

There is a strong preference for Hybrid near a local office. However, we may be willing to consider remote candidates within the US.

This position may require travel as required by your role or requested by your manager.

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