Email Marketing Operations Manager

About Havenly

At Havenly Brands, we’re building this generation’s premier destination for all things home. Alongside our award winning Havenly design services, we proudly own and operate some of the best home furnishings brands in the business including Havenly, Interior Define, The Citizenry, Burrow, Inside, and St.Frank. Our family of brands is growing and we’re looking for amazing people to join us on this journey!

Havenly is not just the #1 residential interior design service in America - we're architecting the future of how millions design their homes. With our proprietary 3D visualization technology, our worldwide network of designers empowered with AI tools, and our revolutionary customer-facing AI design assistant, we're at the inflection point of a massive market transformation. This is a rare opportunity to help build the category-defining business at the intersection of AI, design, and commerce.

Our Core Values

• Exhibit Gumption: meet every challenge with spirit and energy; believe the impossible is possible.
• Overperform: work hard, move fast, be scrappy.
• Stay Playful: no jerks, no whiners; have fun and keep perspective.
• Act Like an Owner: be accountable, speak up, act in Havenly's best interest.

About the Role

Havenly Brands is looking for an Email Marketing Operations Manager to own the lifecycle technology foundation across our portfolio of seven home brands:
Havenly, Interior Define, Burrow, The Citizenry, The Inside, St. Frank, and The Expert. You'll be the technical lead for our lifecycle stack across email, SMS, push, and onsite acquisition, while growing the AI-enabled automation that runs more of our campaign workflow every quarter.

• Braze and the broader lifecycle marketing technology stack across all seven brands, spanning email, SMS, push, and onsite acquisition
• Lifecycle platform architecture and migration strategy: primary technical owner and project manager for migrations, net-new implementations, and major lifecycle technology initiatives
• Identity resolution, event-level data integrity, and cross-brand lifecycle systems, as the primary lifecycle technical lead
• Automated journeys for acquisition, retention, and long-term program health, built and maintained in line with marketing goals
• Management of two offshore associates
• Vendor relationships and technology integrations, managed for maximum ROI
• The lifecycle team's operational workflow in Asana: automations for campaign handoffs, assignments, status transitions, and recurring batch-and-blast processes
• The existing lifecycle automation codebase, workflows, and scheduled jobs
• Day-to-day project management for lifecycle campaign execution across Lifecycle, Creative/Design, and other stakeholders

• Scalable, efficient lifecycle operations: design, implement, and optimize the processes and technology that support growth and retention
• Engineering-ready requirements and acceptance criteria, translated from business impact, as lifecycle technical PM across Growth, Product, Data, and Engineering
• Clean, timely data in partnership with Data, Product, and Engineering to drive the best customer experience and results
• Technical test design and setup that produces clean, actionable results
• Reporting on campaign performance, uptime, and output that informs strategic decisions
• Expansion of AI-enabled automation across the campaign workflow: briefing, campaign construction, QA, reporting, and anomaly detection
• Portfolio-wide scaling of automated briefing and campaign-build workflows that aren't yet deployed across all brands and campaign types
• Reusable automation patterns that connect lifecycle requirements, brand rules, campaign configuration, platform APIs, data sources, QA, and reporting
• A…