Head of Customer Success

Department
:
Service Delivery
Location
:
Remote, USA (Denver, CO a plus)
Reports To
:
Founder & CEO
Employment Type
:
Direct hire, Full-time
Seniority
:
Mid to Senior
Salary
: $120,000 – $160,000 DOE

Squad4 is seeking a tech-savvy, data-first, and growth-focused Head of Customer Success to help us lead service delivery including build GTM strategies and execute Revenue Operations for our clients in B2B Tech, SaaS, and IT/cybersecurity.

Are you a Rev Ops superhero in disguise—with Batman’s utility belt at the ready? Our Rev Ops team engages in a wide range of activities including: CRM implementation and management, data analysis and ops, process mapping, solution architecting, aligning sales/marketing activities, strategic consulting, training, and more.

If that’s you—OR—that’s what you aspire to be…
We want you on our squad!

This role is client-facing and requires excellent communication skills (written and verbal), team management, and the ability to distill complex challenges and business requirements into actionable recommendations.

• Hub Spot Mastery
  :
  Exhibit expert-level proficiency in Hub Spot, applying its capabilities to maximize client success in Revenue Operations.
• Deep Understanding of GTM and Life cycles
  :
  Possess a thorough knowledge of Go-To-Market strategies and customer lifecycle management, applying these concepts to enhance client outcomes.
• Strategic Client Engagement
  :
  Plan, execute, and lead client meetings focused on optimizing commercial strategy and Rev Ops, delivering solutions that drive substantial results.
• Process and Workflow Development
  :
  Design and map efficient processes and workflows for marketing, sales, and service teams, emphasizing team efficiency and bottom-line growth.
• KPI and OKR Management
  :
  Define and oversee key performance indicators (KPIs) and objectives and key results (OKRs) for Rev Ops service delivery, ensuring alignment with client goals.
• Operational Gap Analysis
  :
  Identify and bridge gaps in customer operations and digital infrastructure, creating new avenues for revenue growth and operational efficiency.
• Rev Ops Performance Analysis
  :
  Coordinate with the team to measure and report on Rev Ops KPIs for clients, ensuring transparency and continuous improvement.
• Data-Driven GTM Strategies
  :
  Develop strategies that transform GTM, customer, and Rev Ops data into actionable insights through executive-friendly dashboards.
• Executive Engagement and Change Management
  :
  Actively engage with executives and senior stakeholders to facilitate and support effective organizational change management.

• You’re a self-starter, knowledge-seeker, and have a deep desire to continuously improve
• You take ownership for your projects, your growth, and your behavior—ALWAYS.
• Zealous in your attention-to-detail for quality, design, and communication
• Strong written and verbal communication skills and the ability to communicate
• Always willing to constructively express challenges or blockers
• Ability to provide realistic estimates for work and delivery timelines
• Authorized to work in the U.S. without employer sponsorship required
• Experience with Hub Spot required
• Experience with lean project management tools like Click Up or  preferred
• 5+ years of Hub Spot/CRM management and implementation (alternative CRM experience will be considered)
• 5+ years of relevant leadership experience in a sales, marketing, or service ops role at a high-growth company (administration responsibility at some level)
• 5+ years of relevant experience in a professional services or delivery role (technical, development, project management, etc.)
• You possess a deep understanding and have relevant experience in startups or scaling B2B/SaaS/IT…