Field Service Manager

About this Role:

You will oversee service operations within a district. Responsibilities include leadership and development of field service technicians, support of the acquisition process, in addition to customer maintenance and growth. You are responsible for service execution through leading a team of service technicians towards the achievement of operational objectives.

Description:

• Responsible for overall operations of specific Service Team(s) including execution of contracts, emergency service, quoted work renewals, warranty and change requests.
• Responsible for sourcing, securing, and maintaining customer relationships within a specific district.
• Assist the Area Service Manager in the development of forecasts, cost-savings opportunities, and areas of risk and/or exposure.
• Assist the Area Service Manager in the creation, review, and validation of customer contracts and estimates.
• Assist the Area Service Manager in the assessment of department manpower needs and supports the talent acquisition process of Service Technician position(s), including recruitment, candidate selection, and letters of offer.
• Conduct performance appraisals for assigned Service Technicians, in addition to recommending merit increase, promotions, training, as well as the facilitation of disciplinary action and dismissal.
• Demonstrate, adhere, and enforce all workplace safety policies including OSHA and any other applicable regulations or legislative requirements. Facilitate and support all branch-level safety processes, including prevention, investigation, reporting, training, and any corrective action initiatives.
• Supports the customer billing and collection processes as required.
• Additional responsibilities as assigned.

Requirements:

• High School Diploma / GED, Associates Degree preferred
• 5 years of related experience strongly preferred
• Working knowledge of basic refrigeration and/or knowledge of commercial refrigeration and HVAC is preferred.
• Ability to successfully manage multiple, completing priorities/tasks in a fast-paced environment.
• Strong communication skills, verbal and written, required.
• Strong leadership and business acumen preferred.
• Strong organizational, time management skills.
• Intermediate to advanced proficiency in Microsoft Office Suite.
• Flexibility to work outside normal working hours, as required.
• Valid driver’s license and safe driving record.
• Travel within region as required.

This position will close 10/22/2026

Hussmann is committed tosupportingyour total wellbeing through a wide variety of benefits and wellness programs to support your physical, emotional, financial, social, and environmental health.

Here’swhatyoucan expect:

• Health Benefits– Offering medical, dental, vision, prescription plans, plus Health Savings Account and Flexible Spending Account options.
• Voluntary Benefits– Life, accident, critical illness, disability, legal, identity theft, and pet insurance.
• Hussmann Retirement Savings & Investment Plan– 401(k) plan with company matching contributions and immediate vesting.
• Paid Time-Off Benefits– Paid time off, stewardship, and parental leave.
• Educational Assistance– Tuition reimbursement for job-related courses after six months of service.
• Health Management and Wellbeing Programs–EAP, virtual health management, chronic condition, and tobacco cessation.

* Available to eligible employees starting the first day of the month following their start date. Eligibility for each benefit may vary based on employment status.

The salary range of $86,320– $160,308 annual is just one component of Hussmann’s total package. Actual compensation varies depending on the individual’s knowledge, skills, experience and location. This role may be eligible for…