Director, Operations Management, Business

We’re on a mission to be the most hospitable team in the world!

At Team Outsider, we spend our time delivering extraordinary hospitality to our guests at our portfolio of campgrounds nationwide. We are on a mission to be the most hospitable team in the world, and to achieve our mission, we need your help!

• We put our team first :
  We believe that the most important hospitality we extend is to our team members. The way we treat one another sets the tone for how we treat everyone.
• We make them say “WOW!” :
  We are determined to “WOW!” our team members, guests, communities, and our partners with every interaction.
• We express gratitude :
  We appreciate that our team members and guests have many options for where to spend their time. We are committed to exemplifying that they've made the right decision.
• We get better every day :
  We’re always growing, learning, and ready to drive change. When we stumble, we admit fault and get back on our feet. We are in the constant pursuit of excellence..
• We are steadfastly resourceful :
  We do more with less and will do everything it takes to overcome a challenge.
• We give back :
  We strive to leave the biggest positive impact on the communities where we operate. Their success is our success, and we want to see them win.

Build and protect the physical foundation of Team Outsider by ensuring every campground has safe, reliable, guest-ready infrastructure while equipping General Managers to successfully execute projects and helping make smart long-term investments that are the best use of capital to strengthen the portfolio.

• Clearly scope, prioritize, budget, and execute capital projects using Team Outsider's Setting project management process.
• Proactively manage project schedules and budgets, identifying and escalating risks or changes early.
• Maintain clear visibility into project timelines, budgets, risks, decisions, and milestones for all relevant stakeholders.
• Provide General Managers with the guidance and support needed to successfully execute projects at their properties.

• Quickly identify and prioritize infrastructure issues that could impact safety, operations, or the guest experience.
• Proactively assess utilities, drainage, structures, roads, and other critical infrastructure to reduce operational risk.
• Develop long-term infrastructure plans that improve property conditions while balancing guest experience, operational risk, and financial priorities.

• Evaluate drainage, utilities, structural systems, environmental concerns, permitting requirements, and significant capital risks.
• Provide leadership with practical recommendations that clearly identify key risks, likely cost implications, and important investment decision points.

• Equip General Managers with clear project frameworks, tools, and coaching that increase their ability to independently execute projects.
• Delegate appropriate projects while maintaining quality and accountability.
• Build capability at the property level so General Managers can take greater ownership of projects over time.

• Build and maintain strong relationships with engineers, architects, contractors, municipalities, inspectors, and regulatory agencies.
• Identify qualified partners and secure competitive pricing, even in challenging labor and contractor markets.
• Effectively navigate…