Technical Senior, Lifestyle and Tuition

Technical Senior, Lifestyle & Tuition

Location: [US / Remote if is in Denver Hybrid]
Employment Type: Full-time

At Thrive Pass, we’re on a mission to help employees and businesses Thrive because benefits should be more than just check boxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values
:

• Courageous – We embrace new challenges and fresh ideas.
• Accountable – We show up as our true selves and value transparency.
• Resourceful – We find creative solutions and make things happen.
• Engaged – We hold ourselves accountable and take pride in our work.

At Thrive Pass, performance isn’t just about hitting goals, it’s about how you show up. We invest in our employees’ growth and encourage bold thinking, collaboration, and continuous learning. Join us in shaping the future of employee benefits!

As a Technical Senior, Lifestyle & Tuition
, you’ll play a key role in the Operations team, ensuring exceptional client experiences, operational excellence, and continuous process improvement. Your work will directly support client satisfaction, retention, and the successful administration of Lifestyle and Tuition programs.

You will:

• Bring fresh ideas to the table. We’re all about innovation and continuous improvement.
• Collaborate with cross-functional teams to deliver exceptional outcomes.
• Serve as the subject matter expert for Lifestyle and Tuition operations, troubleshooting complex issues and supporting team development.
• Lead and support special projects focused on operational efficiency, process optimization, and scalability.
• Manage escalated manual imports, file processing, audits, and issue resolution while meeting established KPIs.
• Partner with Relationship Managers, Account Managers, Product, and Design teams to identify trends and improve client outcomes.
• Train new hires, provide quality assurance feedback, and lead team education on new processes and platform enhancements.
• Perform audits, system maintenance activities, renewals, terminations, and mid-year client adjustments.
• Support reporting, User Acceptance Testing (UAT), client implementations, and ongoing operational excellence initiatives.
• Consistently achieve business goals while embodying Thrive Pass CARE values.

We’re looking for someone who’s not just checking boxes but truly excited to make an impact. Here’s what helps you shine in this role:

• A drive to deliver outstanding client experiences and make complex operational processes feel effortless.
• A team-first attitude. We thrive when we collaborate.
• Accountability. You set clear expectations and follow through on commitments.
• Strong analytical and problem-solving skills with the ability to identify solutions before escalating issues.
• Excellent communication skills and the ability to educate, coach, and support both clients and teammates.

• 1-3 years of experience in Operations, Benefits Administration, Customer Success, Client Services, or a related field.
• Demonstrated ability to provide high-quality customer service and manage multiple priorities in a fast-paced environment.
• Experience with Microsoft Excel and Word.
• Strong attention to detail and the ability to quickly learn proprietary technology platforms.
• Ability to work independently while collaborating effectively with cross-functional teams.

• Experience in employee benefits, HR technology, or benefits administration.
• Previous experience training, mentoring, or supporting team development initiatives.
• Experience working in a remote environment and collaborating across multiple teams.