Continuous Improvement Senior

Continuous Improvement Senior

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose — for you, and those who benefit from your passion, skills, and expertise. Join our diverse, inclusive, and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer
The City and County of Denver offers a competitive salary commensurate with education and experience. The salary range for this position is $74,276 - $122,555. New hire target starting range is $74,276 – $98,415. We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 11 paid holidays, 1 personal holiday and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location
The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site 24 hours a week and off‑site as needed. Employees must work within the state of Colorado on off‑site days.

What You’ll Do
At Denver Human Services (DHS), we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, older adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Denver Human Services is seeking an enthusiastic, innovative, experienced, and relationship-driven Continuous Improvement Senior to join the Continuous Process Improvement team within the Strategic Insights and Impact Division. We are looking for candidates with a proven track‑record of success using Lean tools as well as Project Management expertise to improve services to our customers.

Anchored in the Mayor’s Peak Performance initiative, our work begins with a simple yet bold vision: drive innovation by daring to be bold and creative. The City is committed to delivering breakthrough solutions with speed, efficiency, and impact which strengthens a culture that embraces continuous improvement at all levels.

At DHS, our team focuses on making the right work easier to do. The Continuous Improvement Senior will play a critical role in driving service transformation by leading improvement efforts, and managing complex projects from concept through sustainability.

Responsibilities include:

Lean Practice and Facilitation

• Assess needs, prepare, plan, coordinate, schedule, organize, and facilitate various Lean events including, but not limited to training, workshops, rapid improvement events, process mapping, and value stream analysis.
• Lead and facilitate comprehensive Lean Rapid Improvement Events, Operational standard Work workshops, and end-to-end projects.
• Collect, validate, collate, and analyze qualitative and quantitative data to understand current-state processes and identify improvement opportunities.
• Recommend measures to improve efficiency, reduce waste, and enhance customer experience.

Project Management

• Scope, design, and execute division and agency-wide projects, establishing clear project objectives, timelines, deliverables, roles, and communication plans.
• Develop and maintain project documentation including charters, project plans, dashboards, risk logs, process maps, and post‑implementation reviews.
• Utilize established project management methodologies to ensure alignment with agency strategy, stakeholder expectations, and business needs.
• Monitor and track project progress, risks,…