Product Leader - NetSuite

Location:
Jacksonville, FL or Highlands Ranch, CO | Hybrid

We exist to transform our customers and change lives

About This Role

Asa Product Leader for RF-SMART's Net Suite, you will sit at the intersection of customer insight, business strategy, and engineering execution—turning real-world warehouse problems into product solutions that matter.

You'llpartner closely with Product Strategy and Engineering to drive innovation in one of RF-SMART's most established and impactful product lines, accelerating delivery while protecting the quality and reliability our customers depend on. Thisisn'ta role for someone who wants to manage a backlog from a distance—you'llbe in the details, in the customer conversations. Ifyou'reenergized by meaningful product work where your decisions createvisibleimpact,this is the right role for you.

What You'll Do

• Turn strategy into velocity
  — Translate strategic goals into precise functional specs and user stories that give engineering the clarity to build the right thing, fast—reducing rework and keeping sprints focused

• Own prioritization without hesitation
  — Make tough, data-informed calls that balance new feature development, system stability, and customer-reported issues to maximize value at every release

• Build relationships that shape the roadmap
  — Engage directly with customers to surface real-world insights, ensuring the roadmap evolves around what customers actually value—not just what sounds good internally

• Partner with engineering for valuable solutions
  — Collaborate on technical and functional approaches that promote consistent design patterns, reduce maintenance overhead, and fit naturally into warehouse workflows

• Align the teams that move the product forward
  — Connect Engineering, Product Strategy, Sales, and Support to tighten feedback loops and keep everyone building toward the same customer outcome

• Bring AI from idea to reality
  — Actively research and prototype how AI can enhance the WMS experience—from intelligent workflows and predictive insights to process automation—grounded in real customer value, not trend-chasing

• Elevate the documentation experience
  — Partner with Technical Writers to produce content that's accurate, clear, and genuinely reduces the support burden on customers and internal teams

• Be the go-to resource for complex use cases
  — Support Sales, Services, and Support teams on complex customer scenarios, ensuring proposed solutions are viable, scalable, and protect product integrity

What You Bring

• Clarity from complexity
  — A proven track record of turning ambiguous business requirements into functional specs that engineering teams can actually build from, with results to show for it

• Full product lifecycle ownership
  — Experience making strategic prioritization decisions that balance customer value, business impact, and system stability across an active customer base

• Communication that creates alignment
  — Strong written, verbal, and visual communication skills with a demonstrated ability to align technical and business stakeholders without unnecessary back-and-forth

• Established product management experience
  — You know how to balance the tension between innovation and not breaking what already works for real customers in production environments

• Working knowledge of ERP systems
  — Preferably Net Suite—you understand how they're architected, where constraints live, and how integrations behave in practice

• An AI mindset you act on
  — Whether you've integrated AI into a product, used AI tools to meaningfully elevate your own work, or are actively hungry to explore this space, you're ready to help lead the discovery

• Self-directed and organized under pressure
  — You manage competing priorities without losing focus on what matters most, and you don't need a lot of hand holding…