Service Delivery Manager

Description

Service Delivery Manager

ACE Scholarships is a 501(c)(3) nonprofit organization founded in 2000 in Denver, Colorado, to provide low-income children with equal access to quality K-12 private schools through partial scholarship support. For more than 25 years, ACE has delivered more than 140,000 scholarships worth over $390 million.

This school year, ACE is serving approximately 16,000+ children in Arkansas, Colorado, Delaware, Hawaii, Kansas, Louisiana, Mississippi, Missouri, Montana, New Mexico, Texas, Utah, and Wyoming and is actively pursuing additional expansion opportunities with the support of national funding partners. ACE is also actively preparing for the Education Freedom Tax Credit Program, which takes effect in January 2027.?

For more information, visit www.acescholarships.org and www.educationfreedom.org.?

is to advance K-12 educational freedom, with a focus on securing financial support for families so they may access the quality education of their choice.

Our founding principles are the foundation of ACE and our North Star. We honor ACE's founders by remaining committed to these principles, and we passionately advocate for the Mission and Vision these principles support.

We embrace personal responsibility by taking ownership of our work and focusing on results. We expect both to give and to receive honest feedback.

We know ideas matter. We prefer the risks and rewards that come with creativity to the certainty that attends stagnation.

We position ourselves to take advantage of opportunities, embracing strategic and operational change when it makes our work more impactful.

We believe our best days are ahead, and we embrace a forward-thinking mindset. We will make mistakes, but we will remain cheerful in the face of adversity and give people the benefit of the doubt.

We value everyone on our team, respect differences and trust one another. This requires courage and strength, as it involves celebrating and giving our undivided attention to others.

The Service Delivery Manager is a highly organized, personable, and solutions-oriented customer-service leader responsible for owning implementation, onboarding, and ongoing service delivery for ACE's customers, including partner schools and organizations. This role serves as the bridge between ACE's Strategic Partnerships team and long-term partner success, ensuring that every customer receives responsive communication, clear guidance, and a seamless transition into ACE systems and processes.

As ACE continues to expand its service model, the Service Delivery Manager will play a critical role in creating a consistent, responsive, and high-quality customer experience. This role will strengthen how ACE serves its customers by improving processes, anticipating partner needs, and ensuring customers feel supported from implementation through ongoing service delivery. The ideal candidate brings a strong customer-service mindset, project management expertise, exceptional relationship-building abilities, and the humility and grit needed to thrive in a lean, fast-paced, customer-centered nonprofit environment.

• Serve as the primary customer contact for new partner schools and organizations following handoff from the Strategic Partnerships team, providing timely, professional, and solutions-oriented service.
• Lead onboarding and implementation activities while creating a welcoming, organized, and high-touch customer experience that helps partners successfully adopt ACE's scholarship platform and tools.
• Facilitate remote discovery sessions by phone or video call to understand partner requirements, timelines, staffing needs, operational workflows, and service expectations.
• Coordinate platform setup, configuration, and data preparation.?
• Develop and manage implementation project plans, timelines, milestones, dependencies, and customer commitments using ACE's project-management tools.
• Use automated workflows and communication tools to track tasks, ensure consistency, and maintain proactive, clear customer…