Customer Service Representative- Weekday Closer

Customer Service Representative - Weekday Closer

Join Baseline Fitness as a Customer Service Representative - Weekday Closer to provide superior member experience.

Job Summary
:
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

• Greet and meet potential members, providing a great customer experience.
• Handle front desk related tasks: answer phone calls in a polite manner; take information calls and tours.
• Assist in member check‑ins, sign‑ups, cancellations, and amenity usage; update member account information.
• Facilitate member service issues and questions and forward to Club Manager/Team Lead as needed.
• Maintain the neatness and cleanliness of the club.

• Customer Service:
  Communicate and interact with customers, coworkers, and the public in a manner that exceeds their wants and needs.
• Listening:
  Actively listen, empathize, and collaborate to solve problems.
• Problem Solving:
  Recognize, define, analyze, and resolve problems, seeking assistance when needed.
• Diplomacy:
  Demonstrate tact, skill, and appropriate behavior in all interactions.
• Communication:
  Communicate questions, concerns, or issues to a supervisor in a timely manner.

• Honesty and good work ethic.
• Strong customer service skills.
• Basic computer proficiency.

• Standing and walking at least 75% of the shift.
• Talking in person or on the phone at least 75% of the shift.
• Must be able to lift to 50 lbs. less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.