Team Lead, Customer Service​/HelpDesk

Job Title

Team Lead – Com For Care  Home Care (Raleigh, NC)

Responsible for assisting in the oversight of gym operations to ensure positive member experience.

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Very involved in front desk related tasks:
  • Answer phone calls politely and friendly.
  • Take info calls.
  • Assist member check‑ins, sign‑ups, cancellations, and account updates.
  • Conduct gym tours for potential members.
  • Facilitate member service issues and questions.
• Assist with team member management and provide backup support to Club Manager as needed.
• Ensure adherence to all company policies and procedures.
• Create and maintain a positive image for the club.
• Oversee cleanliness and appearance of the gym.
• Manage marketing efforts, ensuring team awareness and training on current promotions.
• Order supplies, maintain inventory, and track reports.

• Customer Service – communicate and interact with customers (including coworkers and the public) in a manner that exceeds expectations.
• Listening – actively listen, empathize, and work to solve problems.
• Problem Solving – recognize, define, analyze problems; encourage alternative solutions and plan resolutions.
• Diplomacy – demonstrate tact and skill with appropriate behavior and language.
• Communication – maintain timely communication with team members and supervisors to increase productivity and prevent misunderstandings.

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational, and leadership skills.
• Basic computer proficiency.

• Stand and walk at least 75% of the shift.
• Talk in person or on the phone at least 75% of the shift.
• Lift up to 50 lbs less than 30% of the time.

• Dollars for Scholars Program.
• Employee Appreciation Program.
• Free Membership for self and one family member or friend.
• Team Member Support Team.
• Health, Dental and Vision Insurance.
• Critical Illness Insurance.
• Short Term Disability Insurance.
• Accident Insurance.
• Voluntary Life Insurance.
• Pet Insurance.
• HSA.
• Advancement Opportunities.