CDH Account Specialist

Who We Are

At Thrive Pass
, we’re on a mission to help employees and businesses Thrive
—because benefits should be more than just check boxes. Through personalized benefits technology, data‑driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

Our culture is built on the CARE values: courageous, authentic, resourceful, and excellent. We embrace new challenges, value transparency, find creative solutions, and hold ourselves accountable with pride.

Location

Remote

Employment Type

Full‑time

• Deliver stellar phone and email support for all Consumer Driver Healthcare (CDH) clients.
• Provide timely and effective client support, problem resolution, and proactive follow‑up in line with Thrive Pass SLAs.
• Assist with the renewal process and support the Relationship Management team.
• Maintain and audit administration system settings to ensure accurate plan administration.
• Assist clients with reporting, audit, and system training as needed.
• Handle end‑of‑month processing, manual imports, and file uploads efficiently.
• Offer on‑going assistance and training opportunities for CDH clients and team members.
• Backup support to the member services team during high volume (overflow calls, support tickets, claims processing).

• A drive to innovate in employee benefits and simplify complex processes.
• A team‑first attitude and collaborative spirit.
• Accountability—clear expectations and consistent follow‑through.

• 1‑3 years’ experience as a claims administrator, customer service, phone support, or similar field.
• Experience working with Alegeus.
• Familiarity with medical, FSA, HSA, COBRA, HIPAA, and standard procedures.
• Demonstrated ability to deliver high‑quality customer service.
• Proficiency in Microsoft Word and Excel.
• Strong communication skills—verbal and written.
• Customer‑centric mindset with empathy and initiative.
• Quick learner, detail‑oriented, adaptable to change.
• Experience working in a remote environment.

• Competitive salary $44,000‑$50,000 per year.
• A culture that values courage, authenticity, resourcefulness, and excellence.
• Opportunities to grow, learn, and level up your skills.
• Competitive benefits package and commitment to employee well‑being.
• Inclusive and welcoming environment with zero discrimination.

If this role sounds like your next great adventure, we’d love to hear from you. Apply today and let’s build something amazing together! 🚀

Equal Opportunity Employer – we are an affirmative action employer and unlawful discrimination on the basis of race, color, religion, creed, sex, gender, gender expression, sexual orientation, origin, disability, age, marital status, or any other protected class is prohibited.