Library Specialist, Spanish Speaker
Listed on 2025-12-31
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Customer Service/HelpDesk
Bilingual, Spanish Customer Service
Library Specialist, Spanish Speaker (Bilingual)
Join us as a Library Specialist, Spanish Speaker at Eloise May Library, one of the branches of Arapahoe Libraries. In this essential frontline role, you will connect patrons with the resources, technology, and opportunities they need, while ensuring every visitor feels welcome, understood, and empowered.
Key Responsibilities- Patron Engagement and Assistance
- Greet patrons with warmth and provide support in both Spanish and English.
- Ensure a safe and welcoming environment by consistently enforcing the Library's Patron Code of Conduct and utilizing de‑escalation techniques when addressing patron conflicts or disruptions.
- Assist with library accounts, recommend materials, answer general reference questions, and promote events and services with clarity and enthusiasm.
- Your bilingual communication skills will ensure patrons of all language backgrounds feel supported and included.
- Technology and Digital Literacy
- Help patrons troubleshoot and learn technology, from basic device support to using library computers, databases, and digital tools.
- Provide bilingual guidance and instruction, helping patrons confidently access information.
- Materials and Collection Support
- Process, shelve, and maintain library materials. Create engaging displays and support collection organization using our inventory systems, while promoting Spanish‑language resources.
- Learning and Development
- Stay informed about library offerings and trends.
- Participate in team collaboration, training, and continuous learning to enhance service delivery and foster innovation.
- Bilingual Communication Skills
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You are fluent in both Spanish and English and can confidently switch between languages to assist patrons, lead conversations, and ensure clear, respectful communication across cultures. - Adaptability and Flexibility
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You thrive in environments of constant change and remain calm and responsive as priorities shift. - Cultural Competence
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You understand and respect diverse perspectives and create inclusive interactions that reflect the needs of our patrons. - Tech‑Savvy Mindset
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You are confident with digital tools and eager to learn alongside patrons. - Eagerness to Empower
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You enjoy guiding others, whether explaining how to print a document or teaching them how to navigate online resources. - Fast Learner
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You absorb information quickly and stay current on internal communications, library trends, and patron needs.
- Fluency in both Spanish and English
- One or more years of customer service, education, or library experience
- Basic proficiency with Microsoft 365 and comfort with new technologies
- Ability to work evenings, weekends, and adapt to a flexible schedule
- Commitment to equity, continuous learning, and team collaboration
- Bachelor's degree
- Experience working with children or teens
- Experience serving Spanish‑speaking communities in a library, educational, or outreach setting
This role follows a balanced, team‑oriented schedule that includes the requirement of working every other weekend and closing at least 1 to 2 evenings per week. Schedules are provided in advance to support consistency, flexibility, and excellent service to the patrons of our community.
Schedule A- Week 1 includes Sunday 8:30 a.m. – 5:00 p.m., Tuesday and Wednesday 12:30 p.m. – 9:00 p.m., and Thursday and Friday 8:30 a.m. – 5:00 p.m., with Monday and Saturday off.
- Week 2 includes Monday, Wednesday, Thursday, and Saturday 8:30 a.m. – 5:00 p.m., and Tuesday 12:30 p.m. – 9:00 p.m., with Sunday and Friday off.
- Week 1 includes Monday, Tuesday, Wednesday, and Saturday 8:30 a.m. – 5:00 p.m., and Thursday 12:30 p.m. – 9:00 p.m., with Sunday and Friday off.
- Week 2 includes Sunday and Friday 8:30 a.m. – 5:00 p.m., and Wednesday and Thursday 12:30 p.m. – 9:00 p.m., with Monday and Saturday off.
At Arapahoe Libraries, we are a forward‑thinking, inclusive organization committed to enriching lives and strengthening our community. Guided by our core values of collaboration, equity, and innovation, we believe in the power of curiosity and lifelong learning. Our motto, Let's…
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