Customer Service Representative - Property Management

* Create and maintain a high service, customer-focused environment
* Greet and assist walk-in residents and/or prospective residents and answer incoming phone calls in a polite and professional manner
* Responsible for handling property issues and general property condition assessments (GPCAs) while providing genuine care
* Accept rent payments and forward to Assistant Portfolio Manager
* Completes resident welcome calls and emails and creates smart home accounts
* Processes HAP applications and assist with communication to Housing Authority
* Perform outbound delinquency calls to residents for rent collections
* Assist in managing resident responsible HOA Violations
* Maintain awareness of ongoing expectations and changes that occur
* Monitor and work thru all action items on the CSR-PM dashboard in Salesforce
* Perform other duties as assigned
* High school or GED
* Minimum 2 years of administrative experience in Property Management, or equivalent combination of education and experience
* Previous experience using property management software
* Ability to work well under pressure and handle escalated calls with a calm demeanor
* Possess strong communication and problem-solving skills
* Intermediate proficiency in MS Word, Excel, Outlook and Adobe
* Excellent organizational skills
* Strong communication skills, both verbal and written
* Ability to write clear and concise correspondence
* Work collaboratively with team members
* Must maintain professional appearance.
* Ability to be at work on a regular and consistent basis;
Overtime may be required for this position.

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

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As the nation's premier home leasing company, Invitation Homes provides over 80,000 high-quality homes for lease in 16 markets across the country. We are proud to be a member of these communities and to give Americans the opportunity to live in homes with features they value, such as proximity to jobs and access to good schools.

The aggressive growth of our company creates many opportunities for achievement and upward mobility. We offer solid careers in a variety of positions, from superintendents to portfolio managers to accountants to software developers. We are looking for talented individuals to help us maintain and further our vision of providing the finest possible rental experience for our residents.
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