FMLA Customer Success Manager

Join to apply for the FMLA Customer Success Manager role at myRENOSI
.

This range is provided by myRENOSI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$60,000.00/yr - $85,000.00/yr

Tilt (check us out here) is looking for a Customer Success Manager to join our team and help us scale our business by ensuring we turn every customer into a raving fan.

Our Customer Success team monitors and cares for the overall health of our customers and their employees. We serve with empathy to help guide our customers and their employees through every step of their journey with Tilt and leaves.

• Engaging with decision‑makers and key stakeholders to identify, document, and partner on success outcomes tailored to their business.
• Partner with internal teams to work through customer escalations to resolve issues and drive long‑term customer health and stability.
• Proving value and communicating progress on success via qualitative and quantitative data points.
• Executing on customer renewal, expansion, and advocacy opportunities.
• Ongoing development of your Tilt platform and industry knowledge around leave management and compliance.
• Maintaining accurate and up to date customer records in our CRM while prioritizing opportunity and risk.
• Monitoring all data and insights associated with the health of Tilt customers and responding with both proactive and reactive plays.
• Serving as the “voice of customer” within Tilt, advocating for them across multiple departments and identify trends for process and product enhancements.
• Constantly look for ways we can improve the customer experience and customer success practice and help to develop these improvements.

• Experience in a customer success or account management role with a proven track record of high customer retention and growth.
• Experience with leave of absence in a multistate capacity.
• Personable, confident, and empathetic way of relating; known for putting others at ease and building trust and rapport quickly.
• Methodology and experience in asking customers the right questions to uncover what truly matters to them.
• Passion for proving value and partnering with key stakeholders on success.
• Self‑directed with the ability to manage multiple priorities while maintaining strict attention to detail.
• Open to jumping right into a fast‑paced environment and willing to help us build things.
• Comfortable using many systems at once and learning software quickly.
• Thrives in an environment without a lot of structure; autonomous and knows when to ask for help.
• Fearlessly flexible, curious, and comfortable dealing with ambiguity.
• Experience working with a startup and/or a B2B SaaS business.

• Health & Family First
  • You balance work and personal life effectively.
  • You get things done at a pace consistent with the business needs.
  • You show up and are reliable.
  • You encourage others to put their health and family first.
• Autonomy + Team
  • Highly organized and can manage multiple priorities and deadlines at once.
  • Focused on scale and building – understanding pace equals quality.
• Be Curious
  • When you don’t have all of the answers, you dig in and ask questions.
  • You don’t let negative assumptions drive your actions.
  • You are intentional in discovering paths of self‑development and seek growth opportunities.
• Love Our Customers
  • Show empathy and compassion; strive to meet people where they are for maximum support.
• Fearlessly Flexible
  • Go with the flow and deal with ambiguity.
  • Not afraid to work without clear direction.

The projected annual salary starts at $60,000 USD + commission and stock options (ISOs).

• Comprehensive medical, dental, and vision benefits paid at 100% for all employees and 50% for dependents.
• 401k + match (100% match on the first 3%, 50% match on the next 2%).
• $100 monthly “What Matters Most.”
• Responsible Time Off – take what you need, when you need it!

Tilt’s mission is big: make leave not suck. We are building a product that makes it easy for people to switch between work and life. If you join us, you’ll be…