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Customer Service Rep
Job in
Denver, Denver County, Colorado, 80285, USA
Listed on 2026-01-06
Listing for:
Century Group
Full Time
position Listed on 2026-01-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Responsibilities:
- Handle multiple phone calls and messaging systems to coordinate load information and scheduling with customers, shippers, and consignees.
- Follow established processes and procedures to ensure efficient operations.
- Manage driver accounts and act as the account representative for designated customers.
- Communicate efficiently with dispatch, passing along pertinent information through the database, email, and phone.
- Prioritize schedules and efficiently monitor loads under respective terminals, ensuring on-time arrival and load status communication.
- Work both independently and as part of a team in a fast-paced, fluid environment handling multiple variables and constantly changing information in real-time.
- High School Diploma or equivalent.
- Proficiency in Microsoft Access, Microsoft Office, and dispatching software.
- Detail-oriented with the ability to keep overall progress in mind.
- Ability to handle multiple phone calls and messaging systems.
- Strong communication skills for efficient interaction with dispatch and other stakeholders
#ZR
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