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Senior CSR Lead & Coach — Call Center Operations

Job in Denver, Denver County, Colorado, 80285, USA
Listing for: ASM Research, An Accenture Federal Services Company
Full Time position
Listed on 2026-01-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, HelpDesk/Support, Bilingual, Technical Support
Job Description & How to Apply Below
A technology services provider seeks a Senior Customer Service representative in Denver, Colorado, to lead and coach a team of Customer Service Agents. The role involves monitoring calls, ensuring service level agreements are met, and supporting team members. Applicants should have a High School diploma and minimum 2 years of customer service experience, along with 1 year in a leadership capacity.

The position emphasizes teamwork and communication skills, offering competitive compensation and growth potential.
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Position Requirements
10+ Years work experience
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