Customer Support Representative

The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience.   You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products.  You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy.  

You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and

The Customer Sales & Support Representative will:

* Answer all designated incoming calls from external sources and process sales orders taken by phone

* Assess customer inquiries and route to appropriate person or department

* Take ownership of customer issues and ensure commitments are met as promised

* Expedite urgent orders to ensure customer receives when needed

* Advise supervisor of customer concerns and solicit support where needed

* Proactively inform customer of any changes to order status, backlog issues, or other relevant matters.

* Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements.

* Assist Expeditor to ensure accuracy of customer backorder status

* Stay current on industry developments, competitive offerings and issues affecting sales and customers.

* Develop working knowledge of products and their functions for their respective customer group

Additionally, the Customer Sales & Support Representative:

* Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment

* Possesses a high degree of personal accountability and follow-up skills

* Is able to learn Customer Service software applications

Benefits

Sandvik offers an exceptional benefits package, including:

* Benefits eligibility starting 30 days after hire.

* Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine).

* Paid vacation with up to 40 hours available to carry over annually.

* Robust 401(k) retirement plan - 5% annual company contribution plus 50% match on the first 6% of employee contributions.

* Tuition reimbursement for continued education.

How to apply

For immediate consideration, please apply online at  to the Customer Support Representative position, Job # Job

Requisition R0087411.