Customer Service Representative

Overview

Denver, CO

DEWALT Customer Service Representative – Denver, CO

Come make the world and accelerate your success. It takes great people to achieve greatness. Join our team of more than 50,000 diverse and high-performing professionals globally, supporting brands including DEWALT, BLACK+DECKER, CRAFTSMAN, STANLEY, CUB CADET, and HUSTLER.

As a DeWALT Customer Service Representative, you’ll be part of our T&O Commercial team working as an on-site employee. You’ll get to:

• Handle pricing, identify catalog numbers and descriptions, verify quantity, and extend items on customer orders.
• Attract potential customers by answering product and service questions; drive incremental sales and suggest other products and services.
• Conduct customer sales and service at the counter and via phone.
• Service customers on product application, features, benefits and proper handling and maintenance. Also responsible for selling services, programs and products to customers.
• Resolve product or service problems by clarifying the customer’s complaint; determining the cause; selecting and explaining the best solution; expediting correction or adjustment; following up to ensure resolution.

You love to learn and grow and be acknowledged for your contributions. You’re not intimidated by innovation and you embrace making a positive impact. You also have:

• The ability to work Monday through Friday full-time with additional hours as needed to meet customer demands.
• Bilingual proficiency preferred
• Experience reading schematics and determining parts needed for specific tool repairs
• Experience in a customer-facing role within a Retail/Service environment
• A high degree of integrity and accountability
• Dependability, reliability, and the ability to work with minimal supervision
• Superior customer service and salesmanship skills
• Excellent skills in Microsoft applications, including Excel, PowerPoint, Word, Outlook

You’ll receive a competitive salary and a comprehensive benefits plan including:

• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs

We want our company to be a place you’ll want to be – and stay. Being part of our team means you’ll get to:

• Grow:
  Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths
• Learn:
  Access to a wealth of learning resources, including our digital learning portal
• Belong:
  An inclusive workplace with mutual respect and a commitment to diversity, equity, and inclusion
• Give Back:
  Help us make positive changes locally and globally through volunteerism and sustainable practices

Know Your Rights:
Workplace discrimination is illegal (eeoc.gov)

EEO Statement:
All qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran’s status or any other protected characteristic. If you require reasonable accommodation to complete an application or access our website, please contact us at  or  Due to volume, we cannot respond to unrelated inquiries about application status or password resets.