Customer Success Manager

With headquarters in Tromsø, Norway, Kongsberg Satellite Services AS (KSAT) supplies ground station services for satellite space-to-ground communications. KSAT is the world’s largest supplier of telemetry, tracking and command (TT&C) and data acquisition services for non-geostationary satellites.

Founded in 1968, KSAT has grown to over 500 employees with an annual revenue of approximately $200M. About 50% of KSAT’s annual revenue comes from the US. The wholly owned subsidiary KSAT Inc. (aka. KSAT USA) office is located in the Denver, Colorado area and is rapidly growing in response to strong US Government and industry demand for commercial ground segment services.

KSAT USA is seeking a Customer Success Manager. As a Customer Success Manager, you will be responsible for managing customer relations within your portfolio. This includes overseeing customer onboarding processes for our standardized services, conducting regular check-ins, and collecting feedback to ensure satisfaction.

You will be responsible for managing customer renewals and monitoring account performance to support retention, satisfaction, and long-term relationship development. This includes maintaining accurate and comprehensive records of interactions, feedback, account activity, and progress toward established objectives.

The role will oversee a diverse portfolio of accounts with varying organizational sizes, operational needs, and levels of engagement. As the internal voice of the customer, you will proactively communicate needs, feedback, trends, and insights to relevant internal stakeholders. This collaboration will help inform business decisions, identify opportunities for improvement, address concerns, and enhance overall service delivery.

As Customer Success Manager, you will work as part of a matrixed organization, functionally reporting to service leadership in Norway with day-to-day support and oversight from leadership in Denver. The role will be local to the Greater Denver region. Relocation assistance to the Greater Denver region is available for the right candidate.

• Opportunity to work across the industry with both commercial and government organizations; big market share in non-geostationary space means KSAT knows most of the industry.
• Opportunity to actively grow and directly contribute to the success of the space industry
• Hybrid work environment
• Experience in an international company with a global footprint and opportunities to work across cultures
• Engaging teammates: small team of dedicated, “High-performing” teammates. Being part of a nimble and passionate team (like a start-up), with the financial security and product technology readiness level of an established company – the best of both worlds

• Serve as the primary point of contact for assigned customers, develop strong relationships with key stakeholders, and understand evolving business needs from point of sale throughout the customer lifecycle.
• Lead the onboarding of new customers, coordinating with internal teams to ensure a smooth implementation and adoption of KSAT services while maintaining customer success plans aligned with customer objectives and KSAT-defined goals.
• Monitor customer adoption, engagement, satisfaction, and overall account health to identify opportunities, risks, and areas requiring proactive attention.
• Conduct regular business reviews with customers to communicate performance, demonstrate value, review progress toward objectives, and identify future needs.
• Serve as the internal voice of the customer by communicating feedback, needs, trends, and insights to relevant…