Service BDC

Are you a "people person" with a passion for cars? Join our fast-paced service team where you’ll be the primary bridge between our customers and our expert technicians.

• Manage the
  
  Schedule:
  
  Take inbound calls to facilitate service appointments and maintain the dealership’s daily workflow.
• Customer Outreach:
  Perform outbound "service campaign" calls to remind clients of upcoming maintenance or follow up on "no-show" appointments.
• Problem Solve:
  Act as a customer advocate, answering basic service questions and coordinating with technicians to provide real-time repair updates.
• Digital Communication:
  Respond to inquiries via phone, text, online chat, and email using our [CRM/DMS] software.

• Communicators:
  You have excellent telephone etiquette and the ability to explain technical repairs in simple, friendly terms.
• Tech-Savvy Professionals:
  You are proficient with CRM software and basic computer programs.
• Detailed Multi-taskers:
  You can handle high call volumes while accurately documenting customer records and repair orders.
• Experience:
  
  Prior experience in a call center or automotive service environment is preferred but not required—we provide paid training!.

• Competitive Pay:
  Typical roles in 2026 range from $35,000 to $45,000 annually, often with performance-based bonuses.
• Growth Opportunities:
  We promote from within to roles like Service Advisor or BDC Manager.
• Modern Benefits:
  Full health/dental/vision coverage, 401(k) matching, and Paid Time Off (PTO).