Account Specialist, Thrive & Tuition

Location: United States
Employment Type: Full-Time

At Thrive Pass, we’re on a mission to help employees and businesses Thrive because benefits should be more than just check boxes. Through personalized benefits technology, data-driven insights, and meaningful experiences, we empower companies to support their teams in ways that truly matter.

We don’t just talk about culture, we build it. Everything we do is rooted in our CARE values
:

• Courageous – We embrace new challenges and fresh ideas.

• Accountable – We show up as our true selves and value transparency.

• Resourceful – We find creative solutions and make things happen.

• Engaged – We hold ourselves accountable and take pride in our work.

At Thrive Pass, performance isn’t just about achieving goals. It’s about how you show up every day. We invest in our employees’ growth and encourage collaboration, innovation, and continuous learning.

As an Account Specialist
, you'll be a key member of our Customer Success team, partnering closely with clients, participants, and internal stakeholders to deliver an exceptional customer experience. This role supports the Relationship Management team by managing day-to-day client interactions, resolving issues, and ensuring client satisfaction and retention.

You will:

• Serve as the primary day-to-day point of contact for Thrive Account and Tuition clients.

• Deliver exceptional client support through phone and email communications.

• Collaborate closely with Relationship Managers to support client success and retention.

• Provide proactive problem resolution and follow-up to ensure client satisfaction.

• Identify trends, opportunities, and client needs within your assigned book of business.

• Assist with participant and client training initiatives.

• Support implementation activities, renewals, terminations, and mid-year client changes.

• Maintain and update KPIs and performance metrics related to your role.

• Communicate effectively with both internal and external stakeholders.

• Manage system updates and administrative processes accurately and efficiently.

• Contribute to a collaborative team environment by supporting peers and sharing knowledge.

• Consistently achieve performance goals while demonstrating Thrive Pass CARE values.

We're looking for someone who is passionate about helping clients, solving problems, and building strong relationships.

• Strong customer-first mindset and commitment to service excellence.

• Excellent verbal and written communication skills.

• Positive, professional, and collaborative attitude.

• Strong organizational and time management skills.

• High attention to detail and commitment to accuracy.

• Resourceful problem-solving abilities and critical thinking skills.

• Ability to adapt quickly and manage multiple priorities.

• Desire to learn, grow, and continuously improve.

• Ability to work independently while contributing to team success.

• 1-3 years of experience in Customer Support, Account Management, Client Services, or a related field.

• Demonstrated ability to provide high-quality customer service.

• Working knowledge of Microsoft Word and Excel.

• Comfortable learning and utilizing new technologies and systems.

• Strong problem-solving and analytical skills.

• Ability to identify client needs and recommend solutions.

• Strong written and verbal communication skills.

• Ability to manage multiple projects and priorities simultaneously.

• Proven ability to work effectively in a remote environment.

• Team-oriented mindset with openness to feedback and coaching.

• Experience supporting employee benefits, HR technology, or SaaS solutions.

• Experience working with client-facing service models.

• Familiarity with account management or relationship management processes.

• Previous experience supporting implementations, renewals, or benefit administration programs.

• Experience working in a metrics-driven environment.

• Competitive annual salary: $37,000 - $43,000

• Comprehensive benefits package

• Remote work environment

• Growth and development opportunities

• Collaborative and supportive team culture

• Opportunity to make a direct impact on client success

• Exposure to innovative benefits technology solutions

• Culture built around our CARE values

• Inclusive workplace where every employee is valued and respected