Garden Guide

About Denver Botanic Gardens:
Green inside and out, Denver Botanic Gardens was founded in 1951 and is considered one of the top botanical gardens in the United States and a pioneer in water conservation. Accredited by the American Alliance of Museums, The Gardens has a robust living plant collection, natural history collection and art collection along with temporary art exhibitions. The Gardens is a dynamic, 24-acre urban oasis in the heart of the city, offering unforgettable opportunities to flourish with unique garden experiences for the whole family - as well as world-class exhibitions, education, and plant conservation research programs.

For more information, visit us online anicgardens.org. Along With The Mission Of Bringing Plants To People, Our Core Values Are a Fundamental Driver Of The Gardens Culture. They Are:

• Sustainability
  . We are devoted to an institutional, environmental and human sustainability.
• Diversity
  . We champion inclusion, diversity, equity and accessibility for all we encounter, and also support programmatic, ecological and plant diversity.
• Relevance
  . We make connections with all people using a lens of inclusion, equity and responsiveness.
• Transformation
  . We believe ever-evolving public gardens change the world and lead to positive transformation of human spirit and knowledge.

Denver Botanic Gardens Is Currently Seeking a Seasonal Garden Guide In Our Membership, Visitor And Volunteer Services Department! Read Below To See If The Requirements Might Be a Good Fit For You:

Under the supervision of the Visitor Experience Manager, the Garden Guide ensures visitors have a positive garden experience by providing excellent customer service for visitors attending special events such as Blossoms of Light through pro-active pleasant and courteous service. Responsibilities include friendly greeting and orientation, answering frequently asked questions, line directing, direction way finding, location safekeeping, problem solving, promoting events, membership, programs, and resources, ensuring guidelines and policies are adhered to, and always maintaining excellent service standards.

The incumbent will work outside in all weather during evening hours, weekends, and holidays.

• Provides outstanding customer service to all visitors, staff, and volunteers.
• Greets visitors, manages lines directs them to designations and along pathways.
• Ensures all visitors remain on designated pathways.
• Handles visitor complaints and provides appropriate solutions. Directs complaints to management as needed.
• Maintains ongoing and consistent knowledge of Blossoms of Light event to respond to visitor inquiries appropriately and accurately.
• Enforces policies and handles difficult situations while remaining poised, respectful, and diplomatic.
• Provides assistance with questions related to the Gardens and/or Denver Metro area; knows the answers to frequently asked questions.
• Follows Denver Botanic Gardens procedures to respond to and report suspicious activity and accidents, injuries, lost families, and other hazardous situations.
• Follows established communication and radio procedures, guidelines, and policies.
• Acts as a positive role model.
• Assists with event entry and exit.
• Assists Visitor Experience staff, Visitor Services staff, Event Staff and Security staff to ensure a positive and safe event.
• All Gardens employees must be committed to the mission of connecting people with plants, especially plants from the Rocky Mountain region and similar regions around the world, providing delight and enlightenment to everyone.

• Understands Denver Botanic Gardens safety policies and procedures and perform tasks as required including but not limited to evacuations and other emergency situations.
• Ability to be on feet for long periods of time.
• Ability to effectively capture the attention of large groups / crowds and make themselves heard over background noise.
• Champion and promote the Garden's vision, mission, and brand while working in the Gardens.
• Proactively assess visitors’ needs to ensure highest quality of customer service is met.
• Proactively seeks to be knowledgeable about all DBG horticulture, exhibits, programs and events to reflect the experience and brand at the Gardens.
• Must have proven excellent customer service, interpersonal, and communication skills in dealing with the public.
• Ability to maintain stability under pressure and able to deal well with…