Emerging Technology Adoption Specialist

Job ID26WD
100530

Job ID26WD
100530

Job

Requisition  Overview We’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.

The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma. This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.

Responsibilities Strategic Customer Partnership:

Develop a deep understanding of customer goals, priorities, and success criteria

Create and execute success plans aligned to customer business outcomes

Act as a trusted advisor, guiding customers on best practices and long-term strategy

Scaled Engagement with Strategic Focus:

Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.

Prioritize accounts based on growth potential, risk, and strategic importance

Adoption & Value Realization:

Drive meaningful product adoption tied to customer KPIs and business outcomes

Use data and insights to deliver proactive, outcome-oriented recommendations

Growth & Expansion:

Identify and influence expansion opportunities within accounts

Contribute to pipeline through strategic account planning

Monitor customer health and engagement signals to proactively mitigate churn risk

Minimum Qualifications 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management Bachelor’s degree or equivalent professional experience

Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry

Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value

Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment

Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences

Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales Learn More About Autodesk Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

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When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Benefits From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting  transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.

-based roles, we expect a starting base salary between $72,000 and $128,260. Offers are based on the candidate’s experience and…