Emerging Technology Adoption Specialist

We’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth.

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We’re looking for a Emerging Technology Adoption Specialist (ETAS) to support our Emerging Business / Regional and Territory segments, with a focus on high-growth customers with significant adoption and expansion potential. In this role, you will act as a trusted advisor, helping customers achieve measurable business outcomes while accelerating adoption, strengthening retention, and supporting long-term growth. The Emerging Technology Adoption Specialist, Autodesk Forma/Construction focuses on onboarding new customers, accelerating time to value, and driving sustained adoption of Autodesk Forma.

This is a strategic role at scale, combining data-driven insights, proactive customer engagement, and targeted relationship management to maximize impact across a broad portfolio of customers.

• Develop a deep understanding of customer goals, priorities, and success criteria
• Create and execute success plans aligned to customer business outcomes
• Act as a trusted advisor, guiding customers on best practices and long-term strategy

• Manage a portfolio of Regional and Territory customers through a balanced, medium-touch approach, combining scalable digital engagement with targeted, high-value interactions.
• Prioritize accounts based on growth potential, risk, and strategic importance

• Drive meaningful product adoption tied to customer KPIs and business outcomes
• Use data and insights to deliver proactive, outcome-oriented recommendations

• Identify and influence expansion opportunities within accounts
• Contribute to pipeline through strategic account planning
• Monitor customer health and engagement signals to proactively mitigate churn risk

• 5+ years of experience in a customer-facing B2B role, such as Customer Success or Account Management
• Bachelor’s degree or equivalent professional experience
• Strong curiosity and ability to quickly learn customers’ businesses, industries, and Autodesk solutions, including the AEC industry
• Customer-first mindset with a passion for solving problems, navigating change, and delivering measurable value
• Ability to build trusted relationships, collaborate cross-functionally, and constructively navigate conflict or misalignment
• Strong executive presence and communication skills, with the ability to simplify complex ideas for diverse audiences
• Proven accountability for customer outcomes, retention, renewals, and identifying expansion opportunities in partnership with Sales

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made. We take great pride in our culture here at Autodesk – it’s at the core of everything we do.

Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world. When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

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