Medical Review Specialist

i3screen is a privately held subsidiary of i3logix, a provider of enterprise document management solutions, scheduling solutions, and custom software.

Located in Denver, CO, i3screen was founded in 2008 to provide a smarter screening process with exceptional customer support and cutting-edge technology. We offer drug testing and occupational health screening services via web-based technology that can be easily integrated with other provider systems. The i3screen platform has full white label branding capability and offers the most configurable, and customizable solution available on the market today.

For more information,

* This is an in-person position available at our Denver (80238) office. We are specifically looking for someone who can work the 9:30 am - 6 pm, Monday through Friday shift.*

The Medical Review Specialist (MRS) position is integral to ensuring the accuracy and compliance of our drug testing processes. This role involves handling client inquiries, assisting donors with test results, and maintaining confidentiality while processing donor files. The MRS will work closely with our clients to provide timely updates, manage incoming communications, and assist with navigating our web solutions. A thorough understanding of DOT and state regulatory guidelines is essential.

This position requires excellent communication skills, attention to detail, and a commitment to providing outstanding customer service. Experience in the drug testing industry and call center environments is highly preferred.

• Responding to client inquiries and assisting donors with drug test results via phone or email
• Tracking samples, processing donor files, and providing clients with status updates
• Placing and tracking orders while ensuring accuracy and timely processing
• Assisting clients with accessing and navigating our web solution
• Staying informed of client changes, regulatory updates, and SOP revisions
• Supporting training efforts and establishing client-specific protocols
• Proactively contacting clients to ensure program success and satisfaction
• Verifying medication information, including fill and administered dates
• Entering data and results as needed, while maintaining accuracy
• Understanding and adhering to DOT and state regulatory guidelines
• Communicate turnaround problems to the management team as they relate to testing, problem resolution, and completion of client requests
• Assist with special projects
• Maintaining the confidentiality of all i3screen and client information
• Managing incoming mail
• Demonstrating stellar attendance, dedication, and reliability

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.

• Availability to work 9:30 am - 6 pm, Monday
  - Friday
• Google Workspace
  - Intermediate Skill
• Microsoft Office 365 (Excel & Word)
  -Intermediate Skill
• Excellent communication skills with staff and customers
• Ability to multitask effectively and prioritize tasks
• Problem-solving skills with a focus on customer satisfaction
• Approachability and availability for team collaboration
• Strong listening skills and attention to detail
• Proficiency with reading, writing, and speaking Englishto the extent necessary to perform the essential functions of the job
• Team player with a proactive attitude

• Call center experience
• Experience in the drug testing industry

• i3screen proprietary system
• Google Workspace
• Microsoft Office
• Slack
• Excel

• Work is performed in a standard office environment and requires the ability to operate standard office equipment, including a computer, keyboard, mouse, and phone. Candidates must be able to sit or stand for extended periods of time and perform repetitive motion, with substantial movements (motions) of the wrists, hands, and/or fingers (typing and navigating a computer); may need to reach, stoop, bend, or kneel occasionally.
  
  Specific vision abilities required by this job include close vision requirements due to computer work. Candidates must also be able to lift and carry small parcels, packages, and other items, and walk short distances. There is moderate office noise present at all times (i.e., business office with computers, phone, and printers, light foot traffic).

Reasonable accommodations may be made to enable qualified individuals with disabilities…