Customer Service Representative

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Open Positions

Interested in working in a fast-paced, dynamic environment with a top manufacturer in Colorado? Then Direct Sign Wholesale may be the place for you. Check back often as DSW is growing and we are looking to hire.

• Check out our open positions below

Competitive Wages

Paid Vacation

Medical & Life Insurance

401(k)

Direct Sign Wholesale is an equal opportunity workplace and affirmative action employer committed to diversity and inclusion in the workplace. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other factor protected by applicable federal, state, or local laws.

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Position:Customer Service Representative Location: Denver, CO

Job :174 # of Openings:1

At Direct Sign Wholesale (DSW), we help sign shops across North America eliminate chaos and scale with confidence. Our guarantee — “No Surprises. No Flack.” — defines how we operate: clear, consistent, and accountable from quote to crate. We’re identified as the leanest + most efficient wholesale channel letter manufacturer in the U.S., but our culture is fast, fun, and focused — we act like a startup that knows what it’s doing.

Our Customer Support Group is essential to that promise, ensuring our sign shop partners receive prompt, friendly, and reliable service every day.

The Role

We’re looking for a Customer Service Representative — someone who can turn questions into confidence and issues into resolutions. You’ll focus on providing world‑class support to our sign shop partners, ensuring every order, quote inquiry, and shipment detail is handled with speed, clarity, and care. You’ll work in‑house at our Denver HQ, collaborating closely with our production, estimating, and shipping teams to deliver timely solutions and keep our partners informed.

What You’ll Do:

• Serve as the primary point of contact for incoming customer inquiries via phone and email.
• Assist sign shop partners with order status updates, tracking, quote inquiries, and post‑order support.
• Collaborate daily with Estimators, Production Managers, and Shipping to resolve customer inquiries promptly.
• Maintain accurate customer records, communication logs, and order notes in our CRM and internal management systems.
• De‑escalate and resolve partner concerns efficiently, upholding our “No Surprises. No Flack.” standard.
• Share partner feedback with internal teams to help continuously optimize our customer experience and workflow.
• Represent DSW’s core values:
  Decisive, Collaborative, Attentive, Energetic, Willing, Flexible, Curious.

Who You Are

• A clear, empathetic communicator who listens attentively and responds with purpose.
• A natural problem‑solver who enjoys untangling issues and turning challenges into positive outcomes.
• Highly organized, detail‑oriented, and skilled at managing multiple inquiries in a fast‑paced environment.
• Calm under pressure with a positive, solutions‑oriented attitude.
• Emotionally intelligent and dependable.
• Energized by in‑person teamwork at our Denver HQ.

Bonus Points For:

• Previous B2B customer service or account support experience, ideally in manufacturing or signage.
• Familiarity with CRM systems, ticketing platforms, or order management software.
• Basic knowledge of wholesale manufacturing or sign industry operations.

Compensation & Benefits

• $22 - $25 / hour (Full-Time)
• Growth opportunities, skills development, and career advancement within DSW.

Why Join DSW

• Work in‑house at our Denver facility — see the craft, meet the makers, and understand the products you support.
• Be part of a culture rewriting how wholesale service feels — proactive, transparent, and partner‑first.
• Collaborate directly with leadership and production teams across the organization.

Pay Range:$22 - $25 per hour