Client Service Representative

Be the reason someone feels supported during one of their pet's most important moments!

At VCA Alameda East Veterinary Hospital , we believe exceptional patient care begins with exceptional client service . Every interaction matters, and our Client Service Representatives are often the first smile, reassuring voice, and lasting impression our clients experience.

We're looking for an energetic, compassionate, and customer-focused professional who thrives in a fast-paced environment and is passionate about helping both people and their pets. More importantly, we're looking for individuals who are excited to grow their career in the veterinary industry .

At Alameda East, we don't just hire Client Service Representatives-we invest in them. Through continuing education, mentorship, cross-training, and support for becoming a Certified Veterinary Client Service Representative (CVCSR) , you'll have opportunities to build your knowledge, develop professionally, and grow alongside one of VCA's premier emergency and specialty veterinary hospitals.

If you're looking for more than just a job-we'd love to meet you!

As the face of VCA, our Client Service Representatives set the tone for every client and patient experience. You will serve as a trusted resource and goodwill ambassador while helping create a welcoming, compassionate, and efficient environment for our clients, patients, and hospital team.

Every day, you'll play an essential role in building lasting relationships, supporting our medical teams, and ensuring every client feels informed, supported, and cared for throughout their visit.

• Providing exceptional customer service by warmly welcoming clients and their pets.
• Creating a positive first impression while building trust and lasting relationships with clients.
• Answering multi-line phones and assisting clients with professionalism and empathy.
• Scheduling appointments and coordinating emergency and specialty visits.
• Making outbound calls for appointment confirmations, follow-up care, and client communication.
• Preparing and maintaining accurate medical records, reports, and correspondence.
• Presenting and explaining treatment estimates, processing payments, and supporting financial transactions.
• Educating clients about hospital services, preventive care, and available resources.
• Working collaboratively with veterinarians, technicians, and hospital leadership to provide an exceptional client experience.
• Resolving client concerns with compassion, professionalism, and diplomacy.
• Maintaining a clean, organized, and welcoming hospital environment.

We're looking for someone who is:

• Passionate about providing exceptional customer service.
• Friendly, compassionate, and enjoys helping both people and animals.
• Calm under pressure and able to multitask in a fast-paced emergency and specialty hospital.
• A strong communicator with excellent phone and computer skills.
• Organized, dependable, and detail-oriented.
• A collaborative team player with a positive attitude.
• Eager to learn, grow, and build a long-term career in veterinary medicine.
• Excited to participate in continuing education and professional development opportunities.
• Veterinary experience is preferred, but candidates with backgrounds in healthcare, hospitality, retail, or other customer-focused industries who are passionate about veterinary medicine are encouraged to apply.

At VCA Alameda East Veterinary Hospital , we believe learning never stops.

• Certified Veterinary Client Service Representative (CVCSR) certification
• Continuing Education (CE) opportunities
• Cross-training throughout Emergency,…