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Front Desk Lead: Member Experience & Sales

Job in Denver, Denver County, Colorado, 80285, USA
Listing for: TRUFUSION DENVER, LLC
Per diem position Listed on 2026-11-05
Job specializations:
Salary/Wage Range or Industry Benchmark: 15 - 17 USD Hourly USD 15.00 17.00 HOUR

Job Description & How to Apply Below

FRONT DESK LEAD

Location: Tru Fusion Studios Employment Type
:
Hourly, Non-Exempt

Tier Level
:
Staff Reports To
:
General Manager – Studio

Compensation: $15.00 - $17.00 per hour

Job Overview:

As a Front Desk Lead at Tru Fusion, you are responsible for providing exceptional customer service, supporting the front desk operations and the overall success of the studio.

Supervisory Responsibilities:

Direct and coordinates the work of other front desk staff

Key Responsibilities:

Customer Service Excellence:

  • Greet members and guests with a warm, friendly demeanor.
  • Provide accurate information about classes, schedules, memberships, and studio amenities.
  • Address member inquiries and concerns promptly and professionally.
  • Assist with member check-ins, ensuring that all attendees are properly registered and accounted for in our system.
  • Uphold the Tru Fusion brand by maintaining a positive and supportive attitude.
  • Assist with member inquiries when a manager is requested, however unavailable or occupied.

    • Sales Support:

  • Promote memberships, class packages, and retail products to members and guests.
  • Assist with membership sign-ups, renewals, and cancellations as needed.
  • Encourage members to try new classes and bring friends to experience the Tru Fusion community.
  • Support sales initiatives by following up on leads, making outbound calls, assisting in the closure of sales, and participating in member engagement campaigns.
  • Assist management in tracking team sales conversions

    • Operational Efficiency:

  • Accurately manage the front desk operations, including processing payments.
  • Monitor and manage class attendance, ensuring that all members are properly checked in and accounted for.
  • Maintain a clean, organized, and professional front desk area at all times.
  • Leads the studio floor and team effectively and confidentiality in the absence of management
  • Serves as the primary point of contact for staff questions, clarification of task or required assistance.
  • May assist management in administrative activities as needed
  • Assist with onboarding of newly hired employees

    • Technology and Systems Management:

  • Utilize Tru Fusion’s management software (e.g., Mind Body, Sling) to manage member accounts, POS transactions and employee timekeeping.
  • Ensure timely and accurate clock-in and clock-out of shifts using the Sling platform, adhering to geolocation and overtime protocols.
  • Monitor and update member profiles and attendance records in the system.

    • Communication and Team

    Collaboration:

  • Communicate effectively with team members, instructors, and management to ensure seamless studio operations.
  • Keep the team informed about any issues, incidents, or member feedback that may require attention.
  • Participate in team meetings, training sessions, and professional development opportunities.
  • Ensures open communication between the front desk team and management to support team culture and coaching opportunities

    • Adherence to Policies and Procedures:

  • Follow all Tru Fusion policies and procedures, including those related to attendance, punctuality, and professional conduct.
  • Enforce studio policies regarding member check-ins, safety, and facility use.
  • Adhere to the studio's cell phone policy, focusing on member engagement and operational duties while on shift.
    • Expectations:
    • Professionalism: Maintain a high level of professionalism in appearance, communication, and conduct at all times.
    • Punctuality: Arrive on time for each shift, ready to engage with members and fulfill your responsibilities.
    • Teamwork: Collaborate with your colleagues to create a positive and efficient working environment.
    • Initiative: Take the initiative in identifying and addressing issues and proactively contribute to the studio’s success.
    • Continuous Improvement: Be open to feedback and committed to personal and professional growth within the Tru Fusion community.

    Experience & Requirements

    • High school diploma or equivalent required
    • 1 year of previous customer service experience in sales, reception, and hospitality roles.
    • Availability to work flexible hours, including early mornings, evenings, weekends, and holidays as needed.

    Work Environment & Physical Requirements

    • Prolonged periods of sitting and working at a computer.
    • Must be able to bend, stoop, reach and lift up to 50 pounds at a time.

    This job description is intended to provide a general overview of the position and does not represent a comprehensive list of all duties, responsibilities, and qualifications required. The employer reserves the right to modify, add, or remove duties and to revise the job…

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