Dispatcher, Customer Service​/HelpDesk

Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.

At Penhall Company, everything we do is built on our commitment to do the right thing for our customers, our employees, and our communities. Every single Penhall Company employee moves our company forward. If you are self-motivated and find a job well-done to be the ultimate reward, you'll fit right in!

• medical, dental, vision, and life/AD&D/LTD insurance
• paid sick leave
• paid vacation
• 401(k)-retirement savings plan with contribution
• Employee Assistance Program

A culture that values opportunity for growth, development, and internal promotion.

The Dispatcher is responsible for coordinating and managing service requests, scheduling personnel and equipment, and ensuring timely and efficient field operations. This role requires strong organizational, communication, and multitasking skills to balance daily operational demands while maintaining exceptional service standards and compliance with company policies.

This is a full-time, onsite position; remote work is not available for this role. Competitive pay and comprehensive benefits offered.

• Receive, review, and prepare work orders and service requests, ensuring accurate documentation and timely response.
• Schedule and dispatch workers, work crews, equipment, and service vehicles based on customer needs, project specifications, and operational priorities.
• Communicate effectively with customers, supervisors, and field personnel to address inquiries, resolve issues, and relay essential information.
• Monitor field activities and resource allocation to ensure service quality and on-time completion of work.
• Coordinate equipment, materials, and supply orders to support operational needs and maintain inventory accuracy.
• Arrange necessary repairs, maintenance, or replacements to restore service and uphold productivity standards.
• Maintain logs, schedules, and records of all service requests, field activities, and communications.
• Provide real-time updates to field teams regarding route changes, delays, hazards, or other relevant information.
• Support divisional leadership in implementing operational procedures and continuous improvement initiatives.
• Perform other duties as assigned by divisional leadership or senior dispatch personnel.

• Operational Excellence:
  Ensures smooth, timely, and cost-effective service scheduling and delivery.
• Customer Focus:
  Anticipates and meets customer needs while maintaining strong communication and responsiveness.
• Attention to Detail:
  Monitors multiple data points with accuracy and precision in a high-volume environment.
• Problem Solving:
  Demonstrates initiative in identifying issues and developing efficient solutions.
• Team
  
  Collaboration:
  
  Builds positive relationships across departments to promote coordinated, effective operations.
• Communication:
  Conveys clear, concise, and accurate information to both field and administrative personnel.
• Safety Awareness:
  Adheres to and promotes company safety standards and procedures.

• High school diploma or equivalent required; associate degree or technical certification preferred.
• 2-5 years of related dispatch, service coordination, or scheduling experience.
• Experience in the construction, field services, or logistics industry preferred.
• Proven ability to manage workflow and dispatch personnel effectively in a dynamic environment.
• Ability to multitask and manage multiple service calls in a fast-paced environment while maintaining attention to detail.
• Expert knowledge of dispatching principles, scheduling methods, and field coordination practices.
• Strong understanding of local routes, traffic patterns, and regional geography.
• Proficient communication skills, both written and verbal, to interact effectively with internal teams and customers.
• Demonstrated organizational and time management skills with a focus on efficiency and accuracy.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); familiarity with dispatching or scheduling software preferred.
• Knowledge of Viewpoint Vista desired.
• Ability to type 65-70 WPM…