CCAMS Admin Support Specialist

AIR Communities
, headquartered in Denver, CO, is one of the country's largest owners and operators of multifamily housing, managing high-quality properties in most major markets.
At AIR,we value integrity, respect, collaboration, customer focus, and performance.These values are brought to life by our teammates, who are ultimately responsible for our success.

When you join our team, you'll work alongside the most dedicated professionals in the industry and
open the door to unlimited career opportunities.

Acts as a key operational resource for refund reviews, security deposit alternative program administration, former resident account adjustments, and related escalations. Provides day-to-day administrative and operational support to CCAMS, onsite teams, and SSC partners to ensure accuracy, consistency, and timely resolution of resident account matters.

Essential Functions:

Supports complex operational workflows tied to post move-out account management, refund reviews, security deposit alternative programs, and resident account adjustments requiring independent judgment, coordination, and attention to detail. Utilizes internal property management systems (e.g., Entrata) to review resident ledgers, process adjustments, research discrepancies, manage escalations, and support operational accuracy. Serves as a central support resource to onsite and SSC teams by providing process guidance, responding to escalated inquiries, and assisting with evolving operational initiatives related to transition growth.

Key responsibilities include:

• Reviews and processes Entrata refund requests to ensure accuracy, proper documentation, and compliance with company policies and accounting standards. Investigates discrepancies and coordinates resolution with onsite teams, accounting partners, and internal stakeholders as needed.
• Oversees administrative support functions related to security deposit alternative programs including Jetty, Obligo, and other lease term solutions. Monitors claims, researches account issues, manages follow-up and resubmissions, and supports communication between internal teams and external partners.
• Processes former resident account adjustments and post move-out account updates while ensuring accurate ledger maintenance and proper documentation standards are followed.
• Supports escalated operational and resident account concerns by researching issues, coordinating resolution efforts, and ensuring timely communication and follow-through.
• Maintains accurate records, account notes, and workflow tracking within internal systems to support operational visibility, consistency, and accountability.
• Assists in identifying operational trends, workflow gaps, and process improvement opportunities related to post move-out operations and transition growth initiatives.
• Communicates effectively with onsite teams, SSC departments, external partners, and former residents to resolve inquiries and support positive business outcomes.

Education & Experience:

High School Diploma or equivalent required. Minimum of 2–3 years of related administrative, operational support, property management, resident accounting, collections, or customer service experience preferred.

Qualifications:

• Strong attention to detail and organizational skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication and customer service skills
• Ability to interpret and apply policies and procedures
• Experience handling sensitive financial and resident account information
• Ability to work independently while maintaining accuracy and accountability
• Strong knowledge of SSC operational workflows and resident accounting practices preferred