Senior Escalation Services Leader, AI-Driven
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Customer Service/HelpDesk
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Management
Job Description & How to Apply Below
the company in Denver, CO is seeking a Senior Leader to head Escalation Services within Benefits Services. You will manage a white-glove escalation team and own the escalation ecosystem, redesigning intake, triage, tooling, and root‑cause infrastructure for future scalability.
You’ll lead executive escalations, access‑to‑care emergencies, and benefit inaccuracies, while partnering to build automated, AI-driven solutions and reduce manual workload for frontline specialists.
Our group is growing, and we are hiring a Senior Escalation Services Leader, AI-Driven in Denver, CO, United States.
Step into the Senior Escalation Services Leader, AI-Driven role at Gusto in Denver, CO, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
Position Requirements
10+ Years work experience(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
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