Receptionist and Community Relations​/Sales

Cura Vistas Highline Senior Living

Every interaction matters- from greeting a resident to helping a family find the right place for their loved one.

We are seeking a welcoming, organized, and motivated Receptionist & Community Relations / Sales professional to support our front desk and help grow our community.

This is one combined position: you will work as the receptionist two or three days per week and focus on community relations and sales on your other scheduled workdays. This role is ideal for someone who enjoys customer service, building relationships, and helping older adults and their families.

On receptionist days, you will create a welcoming first impression, answer calls, assist residents and visitors, and help keep the front desk organized.

On community relations and sales days, you will respond to inquiries, conduct tours, follow up with prospective residents and families, build referral relationships, and help coordinate move‑ins.

The ideal candidate is comfortable starting conversations, asking questions, following up consistently, and helping families take the next step toward choosing our community.

• Greet residents, families, visitors, and vendors warmly and professionally.

• Answer and direct telephone calls, take accurate messages, and respond to general questions.

• Follow visitor sign‑in procedures and maintain an organized, welcoming reception area.

• Assist residents and families with routine requests and direct concerns to the appropriate department.

• Assist with mail, deliveries, appointment information, correspondence, and general office tasks.

• Communicate resident concerns and urgent requests promptly to the appropriate staff.

• Recognize prospective resident inquiries and connect callers or visitors with the sales process.

• Respond promptly to inquiries by telephone, email, and in person.

• Learn about prospective residents’ needs, preferences, and timing.

• Schedule and conduct engaging community tours.

• Explain community services, amenities, apartment options, pricing, and the move‑in process accurately.

• Follow up consistently with prospective residents, families, and referral sources.

• Maintain accurate records of leads, conversations, tours, and next steps in the community's tracking system.

• Help turn inquiries and tours into move‑ins through thoughtful communication and dependable follow‑through.

• Develop relationships with referral partners and participate in outreach, open houses, and marketing events.

• Support community occupancy and sales goals.

• Help gather and organize residency paperwork and required move‑in documents.

• Coordinate move‑in details with community leadership and department teams.

• Prepare welcome materials and help new residents and families feel comfortable.

• Work closely with the Executive Director and other department leaders.

• Protect confidential resident, family, employee, and business information.

• Participate in required meetings and training.

• Demonstrate professionalism, patience, accountability, and reliable attendance.

• High school diploma or equivalent required.

• Previous receptionist, customer service, sales, leasing, hospitality, or marketing experience preferred.

• Senior living or assisted living experience is a plus.

• Friendly, professional communication skills in person, by telephone, and in writing.

• Comfort conducting tours, discussing pricing, and asking prospective residents and families about next steps.

• Strong organization, attention to detail, and consistent follow‑through.

• Ability to manage interruptions and changing priorities while remaining patient and…